Senior Client Success Manager

ABOUT US

We are a B2B SaaS solution for real estate investors looking to scale their marketing efforts and take their business to the next level. We use our hyperspecific algorithm to provide: data analytics lists and marketing coordination services to professional real estate investors giving them access to homeowners who need assistance in selling their properties. Our rapidly growing client base makes this an exciting time to join a dynamic and communityminded team. We recently launched Impact Moment where we donate a percentage of our profit to a charitable cause chosen by the team. We are a selffunded profitable organization looking to 10x our growth in the next three years! If youd like to be a part of our success story Apply Now!

JOB SUMMARY

The Remote Head of Client Success is an integral part of client relations and the success of our organization. This is a growth position and will oversee a team of Account Managers in the near future which you will help hire. This is an opportunity to get in on the ground floor of a profitable company and department build! You must be process driven have leadership experience with the knowledge and confidence to guide our clients to success. With 120 clients and growing and a 97% retention rate the ideal candidate will deliver data to clients and create a treasure map for realestate investors leading to their success. This will require Agrade follow up through monthly client calls to ensure client satisfaction and performance is up to our standards.

WHAT WE OFFER

• $150k (Base Bonus)

• Profit Sharing Pool with half going to employees and half to charitable causes

• Fully Remote work with a Home Office Bonus

• Health Insurance 100% covered

• Dental Insurance 50% covered

• 15 days PTO

• Yearly employee retreat

• Independence to work towards a common goal

• Collaboration with a fun and multicultural team from 6 different countries

• Supportive work environment

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver data to clients and monitor performance

• Build department processes

• Lower churn rate

• Take all escalation calls from clients

• Decrease the amount of escalation calls

• Monthly client calls

• Proactively find innovative ways to better client experience

• Help hire and lead team of Account Managers

QUALIFICATIONS

• Bachelors degree Masters preferred

• Proven track record in client relations (B2B) in the SaaS space. Experience in the Real Estate industry is a great plus

• Hungry for achievement enthusiastic energetic internally motivated; always working on personal growth

• High degree of tech savviness

• A positive no excuses and resultsoriented mindset

• Comfortable with maintaining and exceeding company designated quotas and KPIs

• Proactive in bringing new ideas to the organization when opportunities for improvement present themselves

• Humility and genuine curiosity

• Excellent communication is a must! We are a fully remote team and without communication things fall apart

• Team Player

• Data driven

• Excellent followup