Senior Operations Officer

• Streamline operational processes and procedures to facilitate scalability.
  
• Continuously enhance the customer experience while maintaining a balanced cost structure.
  
• Foster a culture of ongoing improvement within the organization.
  
• Establish and guide discussions on best practices with regional Operations teams to foster collaboration and the exchange of ideas.
  
• Lead and cultivate the Operations team to ensure seamless operations in claim operations and call center achieving key performance indicators (KPIs).
  
• Ensure that Service Managers maintain relationships with 3rd party networks meet customer expectations and identify new service providers aligned with strategic priorities.
  
• Understand client needs and objectives then transform them into operational requirements for functional groups effectively communicating the vision and requirements to the respective teams.
  
• Take responsibility for delivering multiple client projects that require coordination across internal stakeholders and delivery teams.
  
• Identify operational risk factors early and implement mitigation strategies or contingency plans. Provide executive and/or client teams with regular reports on results risks and opportunities.
  

Requirements

• At least 5 years of experience in the management of Supply Chain demonstrating a comprehensive understanding of procurement and vendor management particularly within the General Insurance Claim Processing Industry.
  
• Demonstrate effective relationship management skills with both internal and external customers.
  
• Having a background in the mobile and consumer electronics service sector is an advantage.
  
• Previous proven experience in managing teams is beneficial.
  
• Embrace a collaborative approach with a focus on delivery the ability to coach for results and the capacity to be robust and challenging when necessary.
  
• Bring experience in strategic planning to the role.
  
• Demonstrate the ability to prioritize appropriately and drive initiatives in a highly matrix environment.
  
• Exhibit selfprioritization skills and the ability to perceive the broader organizational context.
  
• Possess excellent communication skills in both spoken and written English.
  
• Maintain a professional attitude and appearance.
  
• Be detailoriented organized and capable of working effectively under pressure.
  
• Display selfmotivation and the ability to influence stakeholders in a dynamic environment.