PRODUCT OWNER ANIMATION SUPPORT ON AFTERSALES SERVICING SYSTEMS

Tasks:

Have business expertise on information systems

Analyze requests from regions

Support projects having an impact on the applications under his responsibility

Provide regular communication to the regions about the systems enhancements

Analyze requests regarding exchanges between several systems (including some not in its direct

scope)

Ensure the proper functioning of the systems under his responsibility

Manage access requests and inform end users with the conditions of access to managed systems

Check and process users access requests

Can intervene on tickets processing when needed

Check and validate KPI values consistency

Share KPI with regions

Be the main contact with the process managers in his field and with the IT managers in charge of

the development and maintenance of IT systems

Consider requests for improvements from users in the regions

Updating test acceptance specifications if necessary

Execute User Acceptance Tests of the systems managed at least in the final UAT phase

Communication monitoring and traceability of exchanges with ICT Build and RUN (Stellantis ICT

or IT Suppliers) on JIRAS

Elaboration of media to share in Governance meetings

Participation in Governance meetings and Obeyas

Supply of indicators for Jira monitoring

Preparation of country communications (Projects developments corrections of anomalies )

Introduce changes and train regions

Write/update standards and user guides to retain and share business knowledge (how to)

Elaborate user administration guides to explain the use settings business rules and connections

of the applications on its domain

Elaborate user guides to explain to end users the use of the applications on its domain (use of a

screen or step access rights)

Elaborate a document to explain how to analyze and solve problems or answer to users

questions for a given subject on its application.

Update this document for each new case identified

Archive standards and user guides on business records storage platform (doc info or other)

Opening of JIRAS (or equivalent) of anomalies or evolution respecting the standard

Opening on incidents at helpdesk for urgent problems

Creation and update of ITEM in collaboration with Level 2 & Business Owners

Define with the tickets processing team (1.6) top 10 issues to be managed on priority regarding

dealers feedback

Prioritize the issues to be corrected according to business impact

Organize or participate to meetings with ICT teams to push the issues to be corrected with

highest priority

After production deliveries identify the existing tickets from dealers that can should solved and

provide the appropriate feedback.

Can intervene on tickets processing when needed

KPI PWI to deliver

Define and set up application admin settings

Deploy functionalities

Manage and coordinate test users and dealers

Deliverables & KPIs:

Linked to the systems to manage the number of deliverables will be defined for a Quarter period.

For example list of potential deliverables to achieve :

Description Due Time

Animation of workshops Week A

Number of communications done Number & Week defined

Number of JIRAS created and respecting the standard Number & Week defined

Number of ITEMS created Number & Week defined

Number or percentage of tickets associated to Item Number & Week defined

Number of user guide update (including admin guide how to deal

with issues)

Number & Week defined

Number of JIRA VCO in each release Number & Week defined

Objectives

KPI1: 100% of documents delivered without delays

Profil

Required profile:

You have at least 4 years of professional experience in the field.

You have a taste for challenge with a strong taste for analysis and a good spirit of synthesis.

You have a fluent level in French/English.

Location: Casablanca/Rabat