Remote Support Operations and Event Designer

This is a remote position.

**Company Overview:**

Vacation Memories is a dynamic travel services provider specializing in sports event travel experiences. As a Remote Support Operations and Event Designer you will play a pivotal role in supporting the planning and execution of sportsrelated travel ensuring seamless operations and delivering exceptional experiences. This remote position offers flexibility and the opportunity to contribute to a collaborative and innovative team.

**Position Overview:**

We are seeking a highly organized and detailoriented to join our team. The ideal candidate will be responsible for providing operational support in the design and coordination of sports event travel packages ensuring flawless execution and customer satisfaction. This role requires a proactive individual with excellent organizational and communication skills a passion for travel and events and a commitment to delivering outstanding service.

**Responsibilities:**

1. **Operational Support:**

Assist in the planning and execution of sports event travel packages including coordinating transportation accommodations and related services.

Provide administrative support to streamline operational processes and enhance overall efficiency.

2. **Client Communication:**

Serve as a point of contact for clients attending sports events addressing inquiries providing updates and ensuring a positive customer experience.

Communicate with clients regarding travel details changes and any additional requirements.

3. **Event Design:**

Collaborate with the event design team to create unique and customized sports travel experiences for clients.

Contribute creative ideas and solutions to enhance the overall sports event experience.

4. **Documentation and RecordKeeping:**

Maintain accurate and uptodate records of client preferences travel history and operational details.

Generate reports on operational metrics client feedback and event success.

5. **Coordination with Event Partners:**

Collaborate with sports event organizers venues and other partners to ensure seamless coordination of travel plans.

Handle communication and coordination to address any operational issues promptly.

6. **Problem Resolution:**

Proactively identify and address any operational challenges that may arise during sports event travel.

Work with the team to implement effective solutions and ensure client satisfaction.

Requirements

**Qualifications:**

Proven experience in a support or coordination role preferably within the travel or sports event industry.

Excellent organizational and multitasking skills.

Strong communication and interpersonal skills.

Passion for sports and knowledge of sports events.

Customerfocused mindset with a commitment to delivering highquality service.

Ability to work independently and collaboratively in a remote setting.

Problemsolving skills and the ability to handle challenging situations calmly.

Availability to work flexible hours based on event schedules and operational requirements.

Benefits

**Benefits:**

Flexible work schedule.

Travel discounts and perks.

Opportunity to earn an IATAN card and join CLIA.

E & O Insurance coverage.

Supplier certification classes with the potential to earn free cruises theme park tickets and more.

Personal website setup and maintenance.

Certification training provided

Vacation Memories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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