Travel Business Head

Job Summary:

As the Travel Business Head you will play a critical role in shaping the strategic direction and operational success of our travel portal. You will be responsible for driving revenue growth optimizing customer conversion rates and managing the P&L of the business. This role requires a balance of strategic vision and handson execution with a focus on building strong client relationships and enhancing the overall user experience of the portal.

Outcomes:

1. Achieve Transaction Growth: Increase the travel portals transaction volume within the first year through effective client acquisition and retention strategies.

Targets: Track and report monthly transaction volumes compared to the previous quarter. Increase transaction volume per client by 20% (quarter on quarter).

2. Enhance Conversion Rates: Improve the customer conversion rate through optimizing the booking funnel and enhancing user experience.

Targets: Analyse and track funnel metrics quarterly. Increase conversion rate per client by 20% (quarter on quarter).

3. Client Relationship Excellence: Secure and maintain all major client accounts in the first year ensuring a high level of satisfaction and repeat business.

Targets: Need to achieve satisfaction > 90% score in the CSAT surveys post 6 month and post 12 months of the client.

4. P&L Management: Demonstrate effective budget management to ensure the business units profitability meets or exceeds targets

Targets: Achieve P&L and margin as per business plan projections.

5. Team Leadership: Build and mentor a highperforming team that aligns with Customer Capital s values and business goals.

Targets: Build a team with the defined key roles within the first 6 months and achieve a team satisfaction score of 90% or higher.

Competencies:

1. Visionary Thinking: Ability to envisage and articulate a compelling future state for the product.

2. Industry Expertise: At least 810 years in the travel industry with significant B2C experience in flights and hotels.

3. Strategic Thinking: Ability to develop and execute growth strategies in a competitive market.

4. Client Management: Proven track record of acquiring and managing large client accounts with a focus on building longterm relationships.

5. Operational Excellence: Skilled in managing complex operations and P&L.

6. Leadership: Strong leadership qualities with the ability to inspire and develop a diverse team

Requirements

Experience & Background:

1. Travel Industry Expertise:

a. At least 8 years of experience working in or with an online B2C travel portal project.

b. Demonstrable knowledge about industry trends key players and customer preferences.

2. P&L Ownership:

a. Minimum of 4 years of experience in a P&L role preferably within techdriven environments or digital platforms

Benefits

Additional Details:

This is a fulltime position. Days and hours of work are Monday to Friday for nine hours.

Evening and weekend work may be required as job duties demand.

May at times be required to work from home