Supply Chain Planning Lead - Analyst - Cairo Business Services

This is a remote

Duties:

• Handle inbound inquiries in a timely and efficient manner
  
• Obtain accommodations and transportation according to client preferences
  
• Utilize multiple systems and channels utilized in the booking process
  
• Support the client with a variety of issues to ensure swift and consistent problem resolution
  
• Regularly collaborate with your team
  
• Effectively utilize all tools and technology to process, track and report transactions
  
• Respond professionally to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures
  
• Continually update and maintain files with client transactions and itineraries
  

Requirements

• Passion for customer service and helping others
  
• Fluency in English
  
• Positive attitude
  
• Willingness to learn and grow professionally
  
• Analytical and problem-solving skills
  
• Self-motivated and able to work independently and as part of a team
  
• Strong negotiation skills using different channels and methods of communications
  
• Excellent interpersonal and client relationship skills
  
• Professional verbal and written communication skills
  
  
  

Benefits

• Remote training
  
• Medical, Dental & Vision benefits available the 1st month after hire
  
• Employee discounts with major providers
  
• Philanthropic support with both local and national organizations
  
• Fun culture with company-wide contests and prizes