Working Student Customer Success Associate

Our vision is to create a world of undisturbed transportation.

AWAKE Mobility based in Munich is a leading technology company specializing in partnering with bus and truck operators to proactively prevent vehicle breakdowns and mitigate costly consequential damages. Joining the AWAKE Mobility team means playing a vital role in creating a more reliable and sustainable future for transportation. We are dedicated to crafting innovative digital solutions that enhance the visibility of the fleets health status streamlining daytoday operations and bringing greater joy to the lives of everyone involved.

Tasks

• Evaluate current internal processes to identify areas for improvement and efficiency gains.
• Collaborate with crossfunctional teams to conceive design and implement streamlined workflows that enhance operational efficiency.
• Develop and implement strategies and frameworks to ensure the scalability of operations in alignment with company growth objectives.
• Analyze data and metrics to drive informed decisionmaking for process optimization ensuring smooth operation of enhanced workflows.
• Contribute to the documentation of best practices and standard operating procedures to maintain consistency and clarity in processes fostering effective operations.

Requirements

• Currently pursuing a Bachelors or Masters degree in Engineering Business Science or related fields
• Strong problemsolving abilities coupled with a solid technical grasp of IoT and Digitalization concepts
• Excellent verbal and written communication skills in both German and English
• Customercentric mindset and the ability to cultivate strong relationships with key decisionmakers
• Previous experience in clientfacing roles ideally within a B2B SaaS startup with a preference for exposure to public transport or vehicle maintenance domains is a plus

Benefits

• Decisionmaking Influence and Autonomy: Actively participate in the decisionmaking processes within our dynamic startup environment
• Flexibility: Enjoy flexible working hours & home office working with no mandatory minimum office days policy
• Compensation: Receive a competitive salary
• Team bonding: Engage in regular team events and offsites to foster a collaborative work culture
• Wellness support: Access subsidized WELLPASS memberships for multiple sports facilities
• Life goals support: Receive support to fulfill your personal and professional life goals