HFO212 - HFO212 Program Design Manager - Orlando FL

PROGRAM DESIGN MANAGER

Hello! Destination Management is a destination management company serving meeting planners in many of the country’s most popular destinations. We are here to serve our clients and their guests in every way that we can. We are the collaborators event planners logistics coordinators innovators creators and dreamers who do what we love with a passion to please.

WAGE: Salary (Discussed during interview process)

SHIFT: Normally Monday thru Friday requiring overtime as business demands.

OVERVIEW OF POSITION:

Oversees the Program Design Department and the sourcing organization and distribution of all product data to internal departments vendors and client partners. Also provide assistance to Director of Program Design and/or Director of Ops through onsite assistance operating own programs and/or provide assistance where needed. Provide direct supervision for all Program Design Associates.

SKILLS REQUIRED:

Team Member Supervision DMC Product Knowledge Organization Negotiation Communication Comprehensive Computer Literacy.

Vendor Development/Maintenance

• Create and maintain positive working relationships with all area vendors supplying services to Hello!
• Define and enforce standards of quality and conduct for all vendors
• Negotiate favorable contract and payment terms with all vendors

Organization and Maintenance of Internal and External Tariffs

• Oversee web and serverbased product libraries for use by Clients Sales and Operations teams to access relevant product details
• Ensure accuracy of pricing and content of product libraries

Supervision of Program Design Associates

• Train and supervise Program Design Associates in all aspects of their support role to Account Executives
• Monitor and confirm hours worked
• Monitor and maintain required quality of work output
• Source new Program Design Associates as required

Coordination of Proposals and Service Agreements

• Oversee Program Design Associates in the creation and distribution of proposals and service agreements for distribution to clients
• Assist in creating proposals and service agreements as required when demand exceeds the capacity of Program Design Associates to meet deadlines

Represent Program Design Internally to Sales and Operations

• Work with General Manager Director of Program Design and Director of Operations to synthesize efforts of respective departments to meet customer service needs