IT SYSTEMS ANALYST III
IT SYSTEMS ANALYST III
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Salary Not Disclosed
1 Vacancy
Job Description
Our client is looking for an IT SERVICE DESK IT SYSTEMS ANALYST III for a long term contract role in Lawrenceville GA. The Service Desk Technician is responsible for providing technical support to endusers of information technology systems. The Service Desk Technician will be responsible for providing timely and professional resolution of all service requests and incidents. The ideal candidate will possess excellent customer service skills technical proficiency and the ability to work well in a teamoriented environment.
Shift: MonFri shifts fall between 6 AM 6 PM
On site at Lawrenceville GA. No telework allowed. No overtime allowed
Skills:
Associates Degree in Information Technology or related field or equivalent experience
At least two years of experience in a technical support role
Excellent communication and customer service skills
Strong analytical and problemsolving skills
Experience using an IT ticketing and service management platform
Proficiency with Microsoft Windows operating systems and applications including Microsoft 365.
Ability to work effectively in a teamoriented environment
Ability to prioritize and manage multiple tasks simultaneously
Recommended Certifications:
ITIL 4 Foundation or ITIL 3 Foundation
HDI Customer Service Representative or comparable certification
Responsibilities:
Respond to all service requests and incidents in a timely and professional manner
Identify troubleshoot and resolve hardware and software issues related to desktops laptops printers mobile devices and other peripherals
Document all service requests and incidents accurately and comprehensively in the service management tool
Escalate complex or critical issues to the appropriate support teams following established procedures Provide remote support using remote desktop tools as required
Ensure that all service requests and incidents are resolved within the agreedupon service level agreements (SLAs)
Continuously monitor and update the service management tool to ensure that all tickets are uptodate and accurate
Participate in the development and maintenance of knowledge base articles and service desk procedures Provide support and guidance to endusers on the use of technology systems and applications
IT Systems Analyst III
Employment Type
Full Time
