Social Media Representative

• Engage customers instore providing assistance and product information.
  

• Monitor and manage instore inventory optimising stock levels based on sales trends.
  

• Actively engage customers to stimulate interest and promote sales.
  

• Seamlessly integrate instore activities with social media strategies.
  

• Conduct market research both online and offline to identify potential customer needs and preferences.
  

• Create and follow through with a comprehensive social media calendar for the year detailing content types themes and key messaging to maintain a consistent online presence.
  

• Develop and Implement effective social media strategies to increase brand awareness and drive sales.
  

• Share relevant and engaging content on various social media platforms blogs and marketing collateral ensuring consistency in brand messaging.
  

• Execute social media campaigns and analyse performance metrics to optimise results.
  

• Respond promptly to customer enquiries and comments on social media channels maintaining a positive brand image.
  

• Propose and implement innovative ideas for promotions and campaigns to boost audience engagement.
  

• Communicate ongoing promotions discounts and sales events.
  

• Utilise social media platforms to generate leads and support the sales pipeline.
  

• Collaborate with industry partners to expand the brand s online presence.
  

• Collaborate with other teams to align efforts with overall business goals.
  

• Track leads sales and customer interactions ensuring accurate data management.
  

• Provide regular reports on the effectiveness of sales and social media initiatives.
  

• Stay informed about industry trends and emerging social media technologies to stay ahead of the curve.
  

Requirements

• A bachelors degree in Sales Marketing or any related field
• A minimum of 3 years work experience in a similar role
  
• Knowledge of various social media platforms algorithms and trends
  
• Proficiency in social media analytics tools
  
• Excellent written and verbal communication skills
  
• Ability to craft compelling messaging for different platforms
  
• Familiarity with sales processes negotiation and customer relationship management
  
• Basic graphic design skills for creating visually appealing content
  
• Creative thinking for developing innovative content and engagement strategies
  
• Ability to analyse social media metrics and make informed decisions
  
• Strong organisational skills to manage a detailed social media calendar
  
• An eagerness to learn and stay updated on relevant industry trends
  
• Positive and friendly disposition
  
• Teamwork skills
  
• Proactivity