Digital Marketing Executive

Workplace Options is the world s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, Mexico, Uruguay, U.K., Ireland, Portugal, France, Belgium, Germany, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Workplace Options have an exciting opportunity for a Product Manager to join our team in Raleigh, North Carolina. This would be a hybrid position with a mix of home and office working days. This position will be responsible for WPO s unique Case Management System, UCMS.

Responsibilities:

• Responsible for UCMS developments (priorities, vision, functionalities, etc.).
  
• Responsible for the communication on UCMS to stakeholders (Service delivery, Finance, clients).
  
• Responsible to make UCMS as a product for our Industry.
  
• Manage the team in charge of UCMS day to day implementation (ongoing activity) outside of clients implementation.
  
• Responsible to support other UCMS users (AMs, SD, Finance, etc.) for all questions related to UCMS.
  
  

Requirements

Job Skills:

• Experience with requirements management and gathering.
  
• Flexible schedule to allow for collaboration with departments across multiple time zones.
  
• Excellent written and verbal communication, including writing technical requirements.
  
• Understanding of IT requirements development and software testing.
  
• Experience coordinating projects directly with clients.
  
• Proficiency with JIRA and Confluence strongly preferred.
  
• The ability to manage multiple priorities and deadlines at once.
  
• Extensive experience and skill with Windows and Microsoft Office suite.
  
• Flexibility; creative problem solving with ability to remember similar resolutions/problems and think outside the box to assist staff/clients.
  
• Strong customer service skills are a must.
  
• Ability to work with virtual teams in different time zones effectively.
  
• Expert in using MS Office Suite.
  
• Ability to manage and analyze complex data sets, define problems, collect data, establish facts, and draw valid conclusions desired.
  
• Time management skills; ability to multi-task and prioritize to react with the appropriate level of urgency to issues desired.
  
• Process and detail oriented; ability to define and follow clear and concise guidelines desired.
  
• Effective verbal and written communication skills; ability to listen effectively and present data to assure understanding in different formats to varied audiences, as well as write clearly and succinctly for a variety of audiences and purposes desired.
  
• Ability to work independently with minimal supervision and in a team environment to manage the completion of multiple duties or tasks simultaneously desired.
  
• Ability to adapt to an ever-changing business environment.
  
• Project management experience desired.
  
  

Benefits

• Full Benefits Package (Health, Dental & Vision Care) + Paid Time Off
  
• 401k
  
• Onsite Gym
  
• Wellness rewards
  
• Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.