Call Center Sales Ma....
Call Center Sales Manager
Posted on :
01-12-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2378189
Are you an exceptional leader with a passion for driving growth and solving customer needs Do you revel in the world of technology and have a relentless drive for excellence If so RCN Technologies invites you to join our extraordinary team in revolutionizing the technology industry. We are not just another tech company we are trailblazers disrupting the market with our commitment to unmatched customer service and cuttingedge solutions.
Why RCN Technologies
At RCN Technologies our company culture revolves around our Core Values: "Enjoy the Journey" "Embrace Development" "Extreme Ownership" "Stronger United" and "Create Wow." Our team members embody these values daily creating a fantastic work environment where innovation and growth thrive. We invest in our employees professional development by providing access to topnotch industry training and integrating with key partners to ensure you stay at the forefront of the everevolving technology landscape.
Extraordinary Opportunities Await
Joining RCN Technologies means being part of a dynamic industry that continuously changes and grows. Our focus on new technologies like 5G Private Cellular Networks and Mobile Connectivity Solutions means you will be working on groundbreaking projects and solutions that redefine the way people connect.
We Value Our Team
We dont just talk about teamwork; we actively foster it. Our EOS business operating system empowers collaboration across the organization ensuring that your voice is heard and valued. Our leadership team is engaged and approachable inviting contributions from every employee regardless of rank. We celebrate individual successes and accomplishments through team lunches recognition programs and an ontap beer to toast to your achievements.
Proud of Our Achievements
As a company we have achieved significant milestones earning a spot on the Inc. 5000 list for three consecutive years and becoming the first womanowned business globally to be certified in 5G technology by the industry leader in enterprise cellular solutions. Our dedication to our employees has led to being consistently rated as a Top Workplace by the Knoxville News Sentinel.
WorkLife Integration Matters
We understand that work and life should go hand in hand. At RCN Technologies we support worklife integration through flexible schedules and leave benefits work from anywhere days as well as inclusive family events during and after work hours. We want you to thrive in both your personal and professional journeys.
Join the Innovation
As our Call Center Sales Manager you will play a pivotal role in driving sales opportunity fostering company growth and solving customer needs. You will be at the forefront of our call center services disrupting traditional telecommunications and connectivity channels.
What Youll Do
At its core this role will focus on leadership management accountability coaching and collaboration within the call center team and crossdepartmentally.
You will lead a high volume high performing call center sales team to capture monthly revenue generation goals. The call center sales team is specifically tasked with calling on strategically selected customers to generate discovery meeting appointments with our Connected Services and Integrated Solutions sales teams.
Other responsibilities will include:
- Marshal and instill the team vision message and story with reps partners and customers
- Generate accountability through effective staff 1:1s pipeline reviews and adhoc conversations
- Be a diligent student of leadership and sales leadership through the consumption of books blogs podcasts and more
- Initiate and maintain true coaching/mentee relationships with reps to make them more effective in their roles and more successful in sales
- Understand the commission plans forwards and backwards and mentor the team to follow the money while achieving quarterly goals
- Spend time in the field with reps by actually running appointments or calls with them; Coach for improvements based on observations
- Orchestrate organize and report on the team sales plan and funnel
- Collaborate with the Vice President of Sales to develop manage enact and cascade the team go to market strategy sales message and plan
- Collaborate with the Vice President of Sales to report progress to plan state of funnel
- Collaborate with the Vice President of Sales to scrutinize revise and enact more efficient sales process and best practices
- Collaborate with marketing to identify gaps in current marketing material or new opportunities to market toward
- Maintain accountability for employee job requirements success criteria policies and procedures fostering a culture of extreme ownership.
- Drive continuous improvement efforts increasing efficiency and accuracy across the team.
- Plan and recruit to maintain necessary staffing levels to achieve company targets.
How to Apply
Please apply through our careers portal at Make sure to include a resume cover letter and any work samples relevant to the communicating your ability to be successful at the position.
Requirements
The following characteristics are foundational for success in this leadership role:
- Exceptional Leadership: Proven track record of successfully leading teams and motivating employees.
- Education: High School diploma required. A fouryear degree in Business Sales Management or a relevant field is preferred.
- Experience: At least 1 years in a sales leadership position. At least 3 years in a sales or consulting position (Call Center experience a HUGE plus; technology sales experience preferred; networking sales experience is a plus)
- Tech Savviness: Passion for technology and a desire to stay informed about the latest advancements.
- Organizational Wizardry: Proficiency in managing multiple strategies and initiatives concurrently.
- Strategic Vision: Ability to make critical decisions and devise organizational plans for success.
- Entrepreneurial Mindset: A hunger for driving growth and seeking out opportunities for improvement.
- Superior ProblemSolving Skills: Capability to tackle complex challenges and find innovative solutions.
- Excellent Communication: Stellar verbal and written communication skills to engage with stakeholders.
- Technology Knowhow: Knowledge of Wireless Technology Networking and Telecommunications preferred.
- Collaborative Spirit: Ability to work effectively with others on a common task respecting the needs and contributions of the team.
Other Required Skills
- Strong business email phone and communication etiquette
- Proficiency in Microsoft Office Outlook Word PowerPoint and Excel
- Proficiency in CRM systems; Zoho experience a strong plus
- Experience and efficacy in managing and reporting a sales pipeline
- Experience in sales; experience selling technology and/or selling monthly recurring service contracts a strong plus
- Experience coaching and leading an effective team of sellers
Other Requirements
- Able to engage in manual labor lifting of boxes moving equipment etc when needed
Ideal Candidates Should:
- Have a passion for sales and a deepseated desire to lead a team of people to capture personal and professional business goals
- Be a diligent student of effective sales process and desire to coach/mentor sales people to become more effective in their roles
- Have a strong sense of entrepreneurship ownership and vision in order to elevate the business unit expand into new revenue streams and marshal the team s message
- See a longterm career in and has a passion for the technology industry
- Believes and advocates for a culture of accountability results and positivity within the sales organization
- Is excited by the prospect of making a true impact on a small but rapidly growing technology solutions company
- Believe that creating the best win for the customer is the ticket to creating a sustainable win for the company
- Believe in contributing to the company WHY; to create a radically positive counterculture experience for our coworkers staff partners and customers.
Benefits
- Competitive Compensation: We recognize and reward excellence with competitive compensation tailored to your experience and achievements.
- Health Coverage: We offer health vision and dental insurance options to ensure your wellbeing (Health/Dental: 55% employer paid Vision: 100% employer paid).
- WorkLife Flexibility: Enjoy Flex Days (work from anywhere) Unlimited Paid Time Off and 4 weeks of Paid Parental Leave for worklife integration (all are earned benefits).
- FamilyFriendly Environment: We encourage a familyfriendly atmosphere where you and your loved ones can join us for various events.
- Innovative Workspace: Our brandnew purposebuilt office in downtown Knoxville provides a dynamic environment.
- Continuing Education: Access to both handson and online courses to support your professional development.
- Company Culture: Our engaging work environment casual dress code teambuilding meals and activities and fully stocked refrigerators snacks and beer taps create a positive and fun workplace.
Ready to Thrive
If youre an extraordinary leader with a passion for technology and innovation join RCN Technologies and take part in shaping the future of connectivity. Apply now to be part of our extraordinary team and leave your mark on the technology industry.
The following characteristics are foundational for success in this leadership role: Exceptional Leadership: Proven track record of successfully leading teams and motivating employees. Education: High School diploma required. A four-year degree in Business, Sales, Management, or a relevant field is preferred. Experience: At least 1 years in a sales leadership position. At least 3 years in a sales or consulting position (Call Center experience a HUGE plus; technology sales experience preferred; networking sales experience is a plus) Tech Savviness: Passion for technology and a desire to stay informed about the latest advancements. Organizational Wizardry: Proficiency in managing multiple strategies and initiatives concurrently. Strategic Vision: Ability to make critical decisions and devise organizational plans for success. Entrepreneurial Mindset: A hunger for driving growth and seeking out opportunities for improvement. Superior Problem-Solving Skills: Capability to tackle complex challenges and find innovative solutions. Excellent Communication: Stellar verbal and written communication skills to engage with stakeholders. Technology Know-how: Knowledge of Wireless Technology, Networking, and Telecommunications preferred. Collaborative Spirit: Ability to work effectively with others on a common task, respecting the needs and contributions of the team. Other Required Skills Strong business email, phone and communication etiquette Proficiency in Microsoft Office Outlook, Word, PowerPoint, and Excel Proficiency in CRM systems; Zoho experience a strong plus Experience and efficacy in managing and reporting a sales pipeline Experience in sales; experience selling technology and/or selling monthly recurring service contracts a strong plus Experience coaching and leading an effective team of sellers Other Requirements Able to engage in manual labor lifting of boxes, moving equipment, etc when needed Ideal Candidates Should: Have a passion for sales and a deep-seated desire to lead a team of people to capture personal and professional business goals Be a diligent student of effective sales process and desire to coach/mentor sales people to become more effective in their roles Have a strong sense of entrepreneurship, ownership and vision in order to elevate the business unit, expand into new revenue streams, and marshal the team s message See a long-term career in and has a passion for the technology industry Believes and advocates for a culture of accountability, results and positivity within the sales organization Is excited by the prospect of making a true impact on a small but rapidly growing technology solutions company Believe that creating the best win for the customer is the ticket to creating a sustainable win for the company Believe in contributing to the company WHY; to create a radically positive, counter-culture experience for our co-workers, staff, partners and customers.
Employment Type
Full Time
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