Field Service Techni....
Field Service Technician
Posted on :
01-12-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2378188
Are you a techsavvy professional with a passion for cellular network devices and making things work Do you thrive in troubleshooting and providing exceptional technical support If youre seeking an opportunity to grow and make a significant impact in the technology industry look no further. RCN Technologies is searching for a Field Service Technician to join our extraordinary team.
Why RCN Technologies
At RCN Technologies our company culture revolves around our Core Values: "Enjoy the Journey" "Embrace Development" "Extreme Ownership" "Stronger United" and "Create Wow." Our team members embody these values daily creating a fantastic work environment where innovation and growth thrive. We invest in our employees professional development by providing access to topnotch industry training and integrating with key partners to ensure you stay at the forefront of the everevolving technology landscape.
Extraordinary Opportunities Await
Joining RCN Technologies means being part of a dynamic industry that continuously changes and grows. Our focus on new technologies like 5G Private Cellular Networks and Mobile Connectivity Solutions means you will be working on groundbreaking projects and solutions that redefine the way people connect.
We Value Our Team
We dont just talk about teamwork; we actively foster it. Our EOS business operating system empowers collaboration across the organization ensuring that your voice is heard and valued. Our leadership team is engaged and approachable inviting contributions from every employee regardless of rank. We celebrate individual successes and accomplishments through team lunches recognition programs and an ontap beer to toast to your achievements.
Proud of Our Achievements
As a company we have achieved significant milestones earning a spot on the Inc. 5000 list for three consecutive years and becoming the first womanowned business globally to be certified in 5G technology by the industry leader in enterprise cellular solutions. Our dedication to our employees has led to being consistently rated as a Top Workplace by the Knoxville News Sentinel.
WorkLife Integration Matters
We understand that work and life should go hand in hand. At RCN Technologies we support worklife integration through flexible schedules and leave benefits work from anywhere days as well as inclusive family events during and after work hours. We want you to thrive in both your personal and professional journeys.
Join the Innovation
As a Field Service Technician at RCN Technologies you will be an essential member of our team driving the seamless implementation of our network solutions and providing exceptional service and support to our customers. Your expertise will be instrumental in ensuring optimal connectivity performance enabling us to disrupt traditional telecommunications and connectivity channels with our innovative solutions. Join us at the forefront of the technology revolution travel the country and make a significant impact on the future of connectivity.
What Youll Do
Join RCN Technologies as a Field Service Technician and immerse yourself in exciting responsibilities:
- Conduct site surveys and determine the ideal location for equipment installations.
- Install POTS Replacement Kits to replace old copper lines with efficient cellular solutions.
- Perform Cradlepoint W2005 installations on roofs or building exteriors for cellular failover.
- Run cables to the MDF room where routers or switches are located for seamless connectivity.
- Install WiFi antennas indoors or outdoors to boost router cellular coverage.
- Collaborate with the Field Services Manager to plan and execute installations effectively.
- Check in and out with the Field Services Manager at each job site and provide progress updates.
- Ensure exceptional customer service throughout the entire installation process.
- Prepare and deliver project deliverables to RCN Technologies and customers.
- Conduct cost analysis for future installations to drive efficiency and effectiveness.
- Drive sales opportunities leveraging your knowledge of 5G/LTE equipment to offer tailored solutions to customers and collaborating closely with the sales team.
Embrace this exciting opportunity to join RCN Technologies and contribute to the forefront of the technology industry. Apply now to embark on a rewarding career as a Field Service Technician.
How to Apply
Please apply through our careers portal at Make sure to include a resume cover letter and any work samples relevant to the communicating your ability to be successful at the position.
Requirements
- Experience and Education: Preferred Associates or Bachelors Degree in Business Computer Science Engineering Information Technology Management Information Systems or a relevant field.
- Technical expertise in cellular networking local networking WiFi POTS lines and related technologies.
- Effective communication skills to present findings and interact with customers and sales representatives.
- Understanding of basic RF theory for troubleshooting and resolving issues.
- Strong organizational skills to manage multiple installations and scheduling requirements.
- Ability to drive for extended periods and travel for multiple days or weeks.
- Physical capability to lift 45lbs during equipment installations.
- Proven ability to work collaboratively in a team environment.
- Commitment to providing exceptional service and exceeding customer expectations.
- Valid drivers license and willingness to travel as needed for installations.
- Genuine passion for technology and a strong desire to stay updated with the latest advancements.
- Exceptional organizational skills to manage multiple initiatives efficiently.
- Entrepreneurial mindset constantly seeking opportunities for growth and improvement.
- Superior problemsolving skills able to tackle complex challenges with innovative solutions.
- Excellent verbal and written communication skills for effective engagement with stakeholders.
- Knowledge of Wireless Technology Networking and Telecommunications.
- Collaborative spirit working effectively with others and respecting their contributions.
- Proficiency in Microsoft Office Suite Ticketing software and Project Management software.
- Highly valued certifications from industry leaders such as Cradlepoint Cisco Digi Inseego Peplink Juniper Fortinet Velocloud Palo Alto and Citrix.
We believe that a candidate possessing these skills and experiences will thrive as a Network Support Technician contributing to the success of our team and delivering exceptional support to our valued customers.
Benefits
- Competitive Compensation: We recognize and reward excellence with competitive compensation tailored to your experience and achievements.
- Health Coverage: We offer health vision and dental insurance options to ensure your wellbeing (Health/Dental: 55% employer paid Vision: 100% employer paid).
- WorkLife Flexibility: Enjoy Flex Days (work from anywhere) Unlimited Paid Time Off and 4 weeks of Paid Parental Leave for worklife integration (all are earned benefits).
- FamilyFriendly Environment: We encourage a familyfriendly atmosphere where you and your loved ones can join us for various events.
- Innovative Workspace: Our brandnew purposebuilt office in downtown Knoxville provides a dynamic environment.
- Continuing Education: Access to both handson and online courses to support your professional development.
- Company Culture: Our engaging work environment casual dress code teambuilding meals and activities and fully stocked refrigerators snacks and beer taps create a positive and fun workplace.
Ready to Thrive
If youre an extraordinary leader with a passion for technology and innovation join RCN Technologies and take part in shaping the future of connectivity. Apply now to be part of our extraordinary team and leave your mark on the technology industry.
What You ll Do Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you ll be involved with as well: Cellular Network Device & Data Proactive Monitoring & Maintenance Cellular Network Device & Data Troubleshooting & Support Cellular Network Device Provisioning & Programming Cellular Network Device & Data Tech Support & Projects Cellular Network Device & Data Systems Maintenance & Lab Testing Internal Training, Development, & Maintenance It is important that all team members embody RCN s Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office equipment. Must be able to remain in a stationary position for extended periods of time. Must be able to walk/stand for extended periods of time. What We re Looking For RCN Technologies' ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day. You re eager to work on a great team. You re inspired to help people and businesses connect wherever they are. You want to impact the world positively. You know that good technology can help the company have a positive impact. You re committed to our ethos of #ExpectMore. Must be well spoken, outgoing, organized, detailed-oriented, dependable, and flexible. Possess the personality and professionalism to engage with customers and partners successfully. Positive attitude and desire to work in a rapid-growth professional environment. Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact. The more technical experience the better, though it is not a requirement. Communication: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be able convey situations and issues both on-site and over the phone. Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the team. Adaptability: Ability to adjust to business needs; positively drive change. Self-Starter/Initiative: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented. Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and make decisions on the spot in some circumstances. Ability to research all angles of an issue to provide the customer with a viable and workable solution. Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records. Education & Experience 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience) Proven track record as a strong, effective communicator Knowledge of Wireless Technology, Networking, and Telecommunications preferred Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software Required Skills Ability to comprehend technical concepts and be independently resourceful Organized and proficient in phone-based triage and support Assess highly variable situations and find solutions Maintain a professional appearance and demeanor Must be a life-long learner Excellent time management and organizational skills Excellent written and verbal communication skills Excellent analytical and problem-solving skills Ability to work well in teams Strong work ethic and attention to detail
Employment Type
Full Time
Key Skills
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