Inside Sales Supervisor

ABOUT US

We are a reputable real estate investment company based out of Knoxville TN. Currently operating in Tennessee out of Knoxville & Chattanooga and Greenville South Carolina. Our core purpose is to provide innovative solutions resulting in winwin outcomes.

Core Values:

• Extreme Ownership

• Integrity

• People First

• Loyalty

JOB SUMMARY

The Lead Intake Manager is responsible for overseeing the entire lead management process from initial lead capture to lead distribution and qualification. They play a vital role in optimizing the conversion of leads into customers and ensuring a smooth transition between marketing and sales teams.

The primary responsibility of the Lead Intake Manager is to oversee the team of Lead Intake Specialists and Cold Calling Specialists. The Lead Intake Manager has a mindset of constant improvement and dedication to process management.

WHAT WE OFFER

• Competitive base salary plus bonuses

• 401K match

• PTO/volunteer time off

• Room for growth

• Work with an amazing team of leaders who help you succeed

• Be apart of a winning team that has seen year over year growth

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Team Growth / People Management

• KPI Management

• Process Management

• Process Improvement

• Nothing Hidden in the Department

• Team Questions

• Onboarding New Reps

QUALIFICATIONS

• Proven leadership experience overseeing multiple clientfocus representatives

• Strong leadership experience in delegation and task management

• Prior experience in software and systems performance monitoring

• Strong abilities in giving concise constructive feedback and the ability to hold team members accountable

• Demonstrable problemsolving abilities

• Data analytic experience and the ability to break down data into communicable information for individual team members the marketing team and executive leadership

• Exemplary communication skills

• Highlevel client resolution skills

• Proficient in modern smart technology with the ability to use multiple platforms devices and smart device applications (apps)

• Ability to travel when necessary

• Bachelors Degree or equivalent work experience

• Valid U.S drivers license and reliable transportation

DESIRED SKILLS

• Transparent communication skills

• Experience in employee operations to recruit hire discipline and retain employees

• Diversity and Inclusion training

• Strategic thinking and planning skills to develop sales plans

• Exemplary problemsolving skills

• Strong time management and prioritization skills

• Creativity/Critical thinking

• Selfmotivation

• Attention to detail

• Proficient use and understanding of the Google Suite platform

• Utilization of SalesForce or other Customer Relationship Management tool (CRM)

• Use of Slack or other similar appbased text messaging communication program