Credit Controller

The collection of monies on the Trinity debtors ledger in line with agreed targets for cash collection and aged debtor levels. The job incorporates specific administration and reporting responsibilities commensurate with achieving the main aim but the most important aspect of the job is to provide uninterrupted focus on cash collection.

Principal Responsibilities

Chase all debts using telephone email and letter

Launch all queries identified during the collection process and chase for prompt resolution of the queries

Maintain the customer notes on Dimensions finance software so that all interested parties can see current account status

Primary responsibility for sending routine customer correspondence including monthly statements chasing letters final demands etc

Build and maintain relationships to facilitate cash collections (both internal and

external)

Accountable for:

cash collection figures (vs monthly target)

aged debtor levels

unallocated credits/cashcash input

Key Competencies of experienced jobholder

Skills:

Always communicates courteously and builds good working relationships with

customers & internal office staff whilst being persistent and robust in the collection

of due monies

Manage a high level of accuracy with administrative activities

Work as a willing member of the team by sharing workloads and helping out where necessary and as time allows

Is able to fully operate the credit control software

Prioritizes workloads to meet agreed deadlines

Is able to fully operate email documents and databases and to produce business quality reports and documentation when required

Documentation:

Accurately completes all appropriate documentation and computer records