Front Office Manager

Amazing opportunity for a Front Office Manager

An opportunity awaits for a Front Office Manager to join our amiable Front Office team. We are thrilled to be a part of the Failte Ireland Employer Excellence Programme and recently achieved the distinction of being certified as A Great Place to Work. The collection boasts a team of over 700 members hailing from more than 50 countries all dedicated to fostering a positive work atmosphere where each individual feels integral to a united team providing toptier service to our esteemed guests.

Reporting directly to the Deputy General Manager you will lead and support an exceptional team to ensure a cordial and efficient reception for each guest's stay.

Your responsibilities will encompass:

• Overseeing the Front Desk's planning and operations.

• Crafting implementing and training on SOP's and Standards.

• Ensuring seamless arrival and departure procedures for an enriching guest experience.

• Efficiently handling reservations calls offering a superior level of guest care.

• Participation in meetings such as Morning Stand Up and the weekly Head of Department gathering.

• Upholding an elevated level of customer service within the department.

• Supervising room assignments while collaborating with Accommodation for timely readiness.

• Skillfully promoting hotel amenities to enhance guest experience.

• Championing the Hotel its facilities and local activities for all patrons.

• Maintaining organized filing and administration within the department.

• Assisting in the recruitment and training of new team members.

Qualifications and experience necessary for the role:

• Essential prior experience as a Front Office Manager or Assistant Manager.

• Proficiency in Front Office Systems preferably Opera is a must.

• Strong command of both spoken and written English.

• Previous involvement with a property of similar scale.

• Exceptional interpersonal capabilities.

• Strong organizational and communication proficiencies.

Why choose to collaborate with us

• Access to Gym and Swimming Pool on a complimentary basis.

• A 39hour working week arrangement.

• Opportunities for career growth and advancement.

• Meal provisions during duty hours.

• Convenient free parking.

• Hotel discounts in the whole collection

• Stimulating incentives such as Employee of the Month recognition.

• Participation in our Health and Wellness Programme.

• Engaging participation in the Active Sports and Social Club.

• Subsidized staff taxi service Athlone/Roscommon town.

As an integral part of the collection diligently provides a host of developmental prospects for enthusiastic motivated and effective employees across all departments. Our focus is on nurturing a workplace environment that prioritizes team harmony and an enjoyable atmosphere. These values are sustained through mutual respect and trust among colleagues.