Customer Experience Team Lead Fluent Spanish speaker

With the CHECK hotel comparison our customers find the best hotels at the cheapest price worldwide! Since we have been creating a transparent market comparison with our partners and enabling our customers to have incomparable travel experiences To ensure that everything runs smoothly we are available to help our customers with all questions and problems before during or after the trip by email or telephone Our team always tries to find a satisfactory and quick solution to the diverse concerns of our customers customer orientation is always our top priority! For you the service concept is also a top priority Would you like to contribute to the longterm success of our hotel comparison and become part of our team

Your tasks include

• You will have the opportunity to work within the German and Spanish markets providing valuable services
• Providing telephone consultation and support to customers at every stage of the hotel booking process
• Independently managing customer requests and bookings via email in addition to handling associated administrative tasks
• Collecting and maintaining customer data meticulously to ensure accurate records
• Actively participating in the ongoing enhancement of our internal processes
• Leadership the customer support team

What you bring

• Commercial training or equivalent qualifications
• A professional and friendly telephone manner when interacting with our rental car customers Prior experience in dialog marketing or a related field within the tourism industry is an advantage
• Structured way of working with strong sociability and customer orientation as well as enjoyment of advisory services
• Excellent communication skills the ability to work in a team flexibility and a strong sense of personal responsibility to achieve measurable results quickly
• Proficiency in businesslevel German Spanish and English both written and spoken communication

And last but not least What you can get

• We value your commitment permanent contracts attractive remuneration for weekend holiday and late shifts as well as annual bonuses for special successes
• Its easy to get to us central location right at the Mnster city harbor
• Youll get flexibility with us We work together days a week in our office on the other days mobile working is possible (home office) In addition more than days of vacation are possible and the option for sabbaticals and work abroad provide even more flexibility
• Well help you get ahead Individual career advancement through internal and external training as well as regular feedback sessions and personal coaching
• You can feel at home with us Free chilled drinks are available in every office Coffee cocoa muesli and fresh fruit are regional and organic times a week we provide a free lunch through our catering In addition we invite you every two weeks to a joint team lunch and order pizza or go out for burgers
• We are also a great team outside of work We have a collegial and friendly environment