Team Member

Right Pret People Team Work

• To maintain good relationships with all of the shops team
• To take on jobs to balance workload across team
• To work in any area FOH and Kitchen as requested by your manager (Hot Food Coffee etc)
• To work together to ensure the FOH and Kitchen and delivery business is the best it can be
• To have a good knowledge of Pret standards in all areas of the shop
• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas as outlined in the TM* training plan
• TM Star To be an Ace in Place within your shop team To act as a role model to other TMs demonstrating good Pret knowledge

Amazing Service Key Points of Service

• To always follow the Key Points of Service
• To serve customers efficiently politely and quickly in an engaging manner
• To take the time to respond to customers needs delivering outstanding and amazing service
• To complete F/O to Pret standards maintaining beautiful Langars merchandising and seating areas
• To bust queues through speed of service and calling to customers
• To wear a clean and immaculate uniform at all times whilst on shift
• To ensure products are presented in bags or on trays according to Pret standards
• TM Star To consistently have high performance in till speed and accuracy

Delicious Food & Drink Key Points of Production

• To create delicious food according to Pret standards in an efficient safe environment
• To always follow the Key Point of Production
• To ensure stock is rotated and used according to standard

Well Loved Shop Cleanliness and Health & Safety

• To complete the Introduction to Pret course (classroom London workbook UK Regions) and pass the Pret Food Hygiene test
• To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards
• To inform the shop management team of any safety concerns immediately
• I am responsible for ensuring I follow Food Safety Standards and for the Health and Safety of my team and customers I complete all training to enable me to understand the Pret standards and safety processes I must follow I ensure I follow these processes at all times
• I immediately tell my Manager when I believe standards or processes are not being met

Shop Profitability Productivity

• To complete and pass all TM and TM* training in a timely manner
• To adhere to financial standards on tills
• TM Star To consistently have high performance in bench productivity while maintaining good MTS quality