Client Relationship Manager
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Job Description
We are seeking a dynamic and resultdriven Client Relationship Manager to join our team in the USA As a Client Relationship Manager you will be the primary point of contact for our clients responsible for fostering strong relationships understanding their needs and ensuring their satisfaction with our services
Key Responsibilities
- Client Relationship Management Build and maintain strong trustbased relationships with clients through regular communication meetings and understanding their business objectives
- Client Needs Assessment Identify client needs and requirements and collaborate with our technical teams to tailor IT solutions that align with client goals
- Account Management Manage client accounts contracts and service agreements Ensure timely delivery of services and compliance with contractual obligations
- Issue Resolution Address client concerns inquiries and issues promptly and effectively Work closely with internal teams to resolve technical and operational challenges
- Client Satisfaction Monitor client satisfaction levels and take proactive steps to enhance their experience Seek feedback and implement improvements
- Upselling and CrossSelling Identify opportunities to upsell and crosssell additional services or solutions to clients based on their evolving needs
- Market Knowledge Stay informed about industry trends competitors and market developments Use this knowledge to provide strategic guidance to clients
We have a good incentive structure also included in the salary package
We are a bunch of technocrats who re passionate at heart and we drive impact by synergizing with each other s forces & having fun while we are at it
Our people define our culture If there is anything we need to change/improve we do
Personal Benefits
Health Comes First Extensive Medical Insurance for you and your family
Flexible Working Hours Decide your own productive time per your project/client
Dental Eye and Body Checkups Routine checkups help to keep you updated
Gaming Zone Dedicated place for enjoying a refreshing work break any time of the day
Celebrations Celebrate festivals and the diversity of our culture
Parties We just need a reason to party regularly and a BIG trip yearly
Handmade tea and coffee as you like it fresh Who doesnt have fresh beverages after all
Professional Benefits
Latest technologies Opportunity to stay ahead in the constantly changing technology trends globally
Vibrant work environment Everybody helps everyone Fueling your growth with impactful learning & growth opportunities
Certifications Companysponsored certifications to fuel your competence
Monetary Benefits
Work Anniversary Bonus Onemonth additional salary as a bonus every year
Gratuity Your longterm commitment pays
InterestFree Loan up to times the salary No documentation directly in your account
Excellent Referral Bonus Help a friend and get rewarded every time
from your money Earn a guaranteed % on your investments in NBFC without any charges
Interested candidates can share their resume on or call on
Key Responsibilities: Client Relationship Management: Build and maintain strong, trust-based relationships with clients through regular communication, meetings, and understanding their business objectives. Client Needs Assessment: Identify client needs and requirements and collaborate with our technical teams to tailor IT solutions that align with client goals. Account Management: Manage client accounts, contracts, and service agreements. Ensure timely delivery of services and compliance with contractual obligations. Issue Resolution: Address client concerns, inquiries, and issues promptly and effectively. Work closely with internal teams to resolve technical and operational challenges. Client Satisfaction: Monitor client satisfaction levels and take proactive steps to enhance their experience. Seek feedback and implement improvements. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell additional services or solutions to clients based on their evolving needs. Market Knowledge: Stay informed about industry trends, competitors, and market developments. Use this knowledge to provide strategic guidance to clients. We have a good incentive structure also included in the salary package.
Employment Type
Full Time
