Operations Manager

Johnsons1871 is a group of consumer and B2B brands operating moving, asset, project, and facilities management arenas.

Our businesses add a tremendous amount of value above and beyond simply moving things from A to B. With innovative and market-leading tools for asset tracking, management and a Sustainability First message - Johnsons is growing!

With fantastic internal promotion opportunities and a mentoring scheme available to support your career development; this is an exciting time to join one of our vibrant teams and make your mark on the industry!

We are an equal opportunities employer, we aim to welcome people from under-represented groups into our inclusive teams. We celebrate difference and encourage everyone to be themselves at work. So if this role aligns with your career aspirations, we strongly encourage you to apply!

Responsible for the management of the operational team and any documentation, a job suitable for anyone with a strong sense of organisation and attention to detail.

• Agreeing Rates & Capturing cost
  
• Raising purchase orders following the correct process
  
• Approval of purchase orders following the correct procedures
  
• Completing Sub Contractor Labour Monitoring Forms
  
• Finding new suppliers and reviewing current suppliers
  

Customer Service Administration

• Responsible for the checking of Work Information Sheet before issuing and on receipt
  
• Responsible for ensuring Carton Deposits are received
  

Reporting

• Completing of accruals for review
  

Sales

• Advising of availability and suggested pricing of resources
  
• Offering advice on delivery of products
  

Operational Management

• Coordination of day to day activities
  
• Assigning appropriate resources
  
• Seeking operational efficiencies through effective resource management
  
• Confirming start times and details of work with clients and operatives
  
• Completing briefings and debriefings with operatives
  
• Liaising with warehouse operatives to coordinates any associated activities
  

People Management

Ensure that all employees are trained to deliver the best service in the safest most efficient way

Develop employees so that the resource meets the requirements of the business

• Develop and lead the team to work together and support each other
  
• Performance management of the team with regular, quality supervision and twice-yearly assessments
  
• Deal with all employment relations within the branch referring to HR where necessary
  
• Champion the company s policies and procedures and promote compliance
  
• Ensure that all reportees understand and deliver excellent customer service
  

Additional Roles

• Maintaining constant observation of all vehicles, ensuring all comply with transport legislation and preparing tachographs.
  
• Be responsible for the team you supervise, and monitor all driving hours, making sure all staff follow company rules and legislation and that all crews are briefed and debriefed before and after each move.
  
• Communicate between clients and removal crews to confirm time frames and to assign teams of the specified quantity and quality.
  
• Coordinate with the Branch Manager and Operation Director to ensure the branch is run in the most efficient and profitable way.
  
• Deputising for the Senior operations Manager in their absence
  

Role and Responsibilities

• You must be an excellent communicator and will be experienced in managing people. You must be able to motivate a team and promote team working.
  
• Responsible the daily operations diary, allocating resources, briefing the team members for their daily activities, booking external resources/labour, issuing equipment.
  
• Responsible for Health & Safety and compliance - collecting daily defect sheets, daily equipment checklists, weekly tachograph submissions , ensuring all PPE is correct and adequate training provided.
  
• Responsible for ensuring that all Waste Transfer notes are raised accurately, following "Operations Procedure" , making sure timesheets are completed correctly and checked, monitoring hours to ensure compliance with our legal obligations.
  
• Responsibility for ensuring maximum operating profitability in line with company budgets
  
• Support the businesses business development and client management efforts as required.
  
• Work closely with all clients and conduct customer visits both before and after completion of the removal to ensure exceptional quality of service and implement service improvements where opportunities arise in the future.
  
• Support all branch administration duties and customer interface.
  

Additional Notes

The role will involve some travel nationwide and may involve occasional overnight stays in lodgings.

Requirements

• Excellent knowledge of the sector and be able to demonstrate your understanding of procedures and legal requirements associated with move management.
  
• Proficient IT skills and a CPC qualification at a National Level is preferred.
  
• Experience in planning work schedules. Being numerate is a crucial skill requirement of operations management.
  
• Due to the large extent of required contact with clients and colleagues, have strong communications skills, together with strong leadership and management skills to efficiently run a successful team.
  
• You must also be able to problem solve using your own initiative as Operations Management within Removals can face some unusual day to day challenges.
  
• Be able to work flexible and support removals teams where necessary.
  

Benefits

• Company pension
  
• Employee discount
  
• Life insurance
  
• NHS Top up Scheme