Product Specialist - Unique Computer Systems

esponsibilities

• ustomer support and relationship management for the company s digital solutions.
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• n charge of customer account management for the MENA region.
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• anaging daily post-sales relationships with customers' portfolios, related to SMS, Push notifications, and Business WhatsApp APIs.
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• MS campaign management.
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• ssisting accounts team in payment follow-up and submission of quotations and invoices as and when required.
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• mail Campaign Management (Preferably Mailchimp)
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• igitals solutions vendor management.
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• res sales and post-sales training and demos
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• dentify potential up-sell and Sales opportunities or leads and relay this to the sales team.
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• etermining technical requirements from new and existing clients during the pre-sales process/customer call and relaying them to In House technical and sales team on requirements.
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• nowledge of social media marketing and digital analytics.
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kills

• ffective communication and customer-focus skills
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• bility to maintain relations with an existing account and keep looking for potential upsell opportunities.
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• nowledge of SMS connection through API, Web services, and SMPP (Preferred).
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• nline marketing (SEO, PPC, Social Media)
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• xperience in Twitter, Facebook, and Linkedin as the primary social networks and use of these for engaging visitors
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• xperience in Google Analytics to keep track of online activity related to products.
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• bility to work on own initiative and within a team environment.
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• nowledge of social media and banners and mobile marketing
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• nowledge of keyword and analysis techniques and software
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• xceptional eye for detail
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• ffective time management and organizational skills
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