Customer Support Representative

The Customer Support Representative will be the first point of contact for a part of the dealer network of your country They will provide reliable helpful and correct support (by phone web chats email or social media) for Area Sales Managers and dealers of all brands in aspect of sales first line product support stock and service queries

One of the worlds largest portfolio audio companies Masimo Consumer Audio is home to eight legendary audio brands Bowers &#x Wilkins Denon Polk Audio Marantz Definitive Technology Class Heos and Boston Acoustics Each brand boasts its own philosophy and unique approach to bringing sound and home entertainment to life

Dealer support

• Daily order entering
• Answering Dealer requests regarding prices availability backorders
• Offer alternative products when requested one is not available
• Stock allocation if available stock is not sufficient
• Align on slot times with dealers
• Coordinate and organize stock movements (dealer to dealer)
• Inform Commercial Manager about shortages daily
• Coordinate credit notes daily
• Update yourself about products and trends with support from Sound United University
• Coordinate goods returns in communication with forwarding agency
• Inform our dealers about service and warranty regulations
• Check and process SNNCases (Service portal)
• Support sales team selling local stocks (marketingsamples Bstock loan stock from sales reps and dealers) This takes places in communication with local forwarding agency
• Checking incomplete orders
• Checking payment limits with Credit Controller (blocked list)
• Processing employee purchases
• Checking debit notes requests (eg price differences)
• Come up with improvements to minimize manual order changes
• Product listing at key accounts

• Very good communication skills technical understanding analytical thinking and problem solving
• Proven experience in similar position
• Language skills English &#x nd European language
• IT skills MS Office (Excel) SAP CRM experience is an advantage
• Customer orientation
• Well organized
• Excellent communication skills (listening oral communication persuasiveness)
• Other personal skills Flexible able to work under pressure and a good team player