System Administrator Specialist

Position

System Administrator/ Specialist (Bilingual Japanese – English)

Summary

The System Administrator / Specialist’s primary focus may be in the areas of cloud-based collaboration environment, Mobile Device and Networking configuration, security and management. This role requires a minimum of 3 years of hands-on experience in configuration and maintenance of mid to large size projects and operational IT matters.

Essential Duties

Responsibilities

• Administer and provide support of Office 365 Services: Teams, SharePoint Online, OneDrive and other Office 365 applications

• Ensure and create plans of Information Protection, Data Governance and Compliance in collaboration / security / network products.

• Implement, administer and troubleshoot security such as Antivirus, MFA, SSO, SIEM

• Administer and maintain mobile devices (Windows, Android, Apple) using Microsoft Intune and/or JAMF

• Assist with management of cloud based Active Directory to manage users, security groups, file shares, print server and troubleshoot issues

• Maintain and administrate computer networks and systems including Firewalls, servers, VPNs, routers, and other physical hardware

• Monitor and alert responses, ticket triage, and issue resolution daily

• Assist helpdesk providing technical support in timely manner.

• Design and implement network architecture aligned with Head Quarter’s global direction

• Create and manage Knowledge Base articles for both users and IT personnel to assist with procedures and checklists.

• Become a communication bridge between US entities and IT team in Japan HQ for all IT related projects and operational matters.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Hours, Working style

9am-6pm Hybrid (3 days/week at office)

Working Location

Itasca, IL or Manhattan, NY

Salary, Benefit

75K-80K

Insurance (Health, vision, dental) 100% covered by company

Holidays

Weekends, holidays

Qualifications

Requirements

• 3+ years of work experience in a corporate environment.

• Bachelor’s degree in Information System, Systems Security, or a related field of study.

• Knowledge of Network and Infrastructure, Mobile Device Management, and IT security.

• Ability to successfully navigate and operate in ambiguous situations and communicate effectively.

• Knowledge of windows server is preferred.

• Strong written and verbal communication skills. Excellent people skills and cultural awareness.

• Understanding of corporate and business-related guidelines; Understanding of legal and IT Security regulations.

• Bilingual (English & Japanese) - Fluent

Other Requirements

• This position requires 10% domestic and/or international travel for business purposes (*company travel policies, rules, and restrictions will apply). The frequency of travel will depend on business requirements. A valid passport is required.

• Ability to attend late-night / early-morning meetings and accommodate a flexible work schedule required due to global meetings.

• Must be available for after hours and On-Call support as required.

• Must be able to commute to Chicago or New York office at least 3 days a week

Skills and Competencies:

• Assessment and interpretation skills

• Analytical thinking skills

• Attention to details

• Communication skills; strong written, verbal, and listening

• Critical Thinking and problem-solving skills

• Organization skills

• Program, project, and task/time management skills

• Performing under pressure, and responding flexibly

• Customer focus

• People skills/relationship building; work well with different personalities, understand how to address, and listen to stakeholders, while gathering the information required.