Customer Support Executive

Ability to Handle International clients or website visitor Inbound calls, Live chat, tickets, emails received.

Maintains & organize customer interaction records by updating account information and using internal tools & technologies.

Follow WebBees standard communication procedures, guidelines, and policies

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and escalate the queries to CSM for further follow-ups.

Requirements

Experience 2+ years experience in IT / Internet Industry is a plus

Excellent communication skills both verbal and written

Ability to multi-task, prioritize, and manage time effectively

Familiarity with US geography & SaaS is a plus.

Benefits

• 5 days working
  
• US Night Shift
  
• Medical Insurance
  
• Near to Noida Electronic City Metro Station
  
• Food/Tea benefits