Operation Manager

Financial Management and Budget Oversight

          Develop and manage budgets for each location

          Control and manage the area and outlets P&L

          Maintain and control Food & Beverage costs in line with the budgeted %

          Monitor financial performance and implement cost control measures

          Collaborate with the finance team to analyze financial reports and identify opportunities for improvement

          Maintain the Payroll % per area and outlet in line with budgeted %

Operational Excellence in HighQuality Dining

          Spearhead efforts to enhance operational excellence in a HighQuality Casual Dining setting

          Thrive in a fastpaced highvolume environment coordinating operations effectively

          Implement best practices for streamlining operations to ensure efficiency

          Collaborate with individual restaurant and cafe managers to enhance daytoday operations

          Implement best practices to optimize workflow and resource allocation

          Ensure true guest delight through delivering the optimal guest Journey

Quality Control

          Ensure consistent quality standards in food preparation and service

          Monitor and maintain adherence to food safety and hygiene regulations

          Conduct regular quality audits to uphold guest satisfaction

Customer Service Excellence

          Champion a customercentric culture

          Address customer feedback and implement strategies for enhanced guest satisfaction

          Train and mentor staff to deliver exceptional customer service

Team Leadership

          Provide leadership and guidance to restaurant or cafe managers and their teams

          Foster a positive and motivated work environment

          Oversee staffing recruitment and training initiatives

Expansion and Growth Strategies

          Collaborate with senior management on expansion plans and new ventures

          Participate in the opening of new locations

          Ensure seamless integration of new establishments into the existing operational framework

Marketing

        Work with Marketing Department and the Event Sales Team to ensure maximum revenues and covers

         Drive the business and Marketing activities in line with the Marketing Calendar