Lead Magnet

We are constantly on the lookout for knowledgeable Lead Magnet who can help keep this engine running with their own sales skills as well as leadership of a team of driven sales representatives 

About Us 
 

Coxwell Domes Engineers Private limited is pioneer in sky light roofing and daylight architecture manufacturing of Polycarbonate sheet since Weve a plant in Bhiwadi and corporate branches in Gurgaon and Mumbai 

Coxwell is a diversified firm with three business units(Project Sales Ecommerce and Works) Our goal is to become the go to place for all things roofing We are on a relentless pursuit to attract top talent build a culture of high performance and integrity 

Our vision to become the largest roofing retailer and manufacturer of roofing products We are the only firm in the industry to offer ESOPs and other worldly benefits 

Coxwell excels in delivering topnotch cuttingedge roofing solutions that cater to our customers varied requirements Backed by extensive industry expertise we have established ourselves as a reputable and dependable brand synonymous with superior craftsmanship unwavering reliability and utmost client contentment 

We are seeking highlyskilled Lead Magnet representative to make our clients feel valued and supported In this role your duties include fostering positive client relations managing inquiries and promptly directing customer complaints to relevant departments Your duties will also include obtaining postsales client feedback To be successful in Lead Magnet you should exhibit extensive experience in a similar role and demonstrate a clientoriented approach A firstclass Lead Magnet builds positive business relationships and provides clients with individualized and professional support

Lead Magnet Responsibilities

• Ensuring a positive and professional client service experience
  
• Managing client inquiries via phone email online or in person
  
• Directing client complaints or complex queries to relevant departments in a timely manner
  
• Providing clients with technical assistance on products and services
  
• Expediting serious issues to management toward prompt resolution
  
• Building positive client relations by checking in regularly and following up on active processes
  
• Maintaining client records and documenting processes
  
• Identifying potential client services concerns and facilitating proactive intervention steps
  
• Keeping track of new products on offer as well as emerging trends in client services
  
• Recommending product improvements based on client services feedback
  

Lead Magnet Requirements

• High school diploma or GED
  
• Excellent communication skills and recordkeeping skills
  
• Certification in customer relations customer services or similar would be add on advantage
  
• years of experience in client services sales or a similar role
  
• Proficiency in CRM software such as ZOHO and SFDC
  
• Exceptional ability in providing professional efficient and friendly client services
  
• Ability to coordinate with other departments on clientrelated matters
  
• Advanced ability to provide technical assistance resolve issues and recommend improvements
  
• Willingness and the ability to travel to client locations when required
  
• Ability to keep updated on new developments in the field of client services
  

Lead Magnet Responsibilities

• Ensuring a positive and professional client service experience
  
• Managing client inquiries via phone email online or in person
  
• Directing client complaints or complex queries to relevant departments in a timely manner
  
• Providing clients with technical assistance on products and services
  
• Expediting serious issues to management toward prompt resolution
  
• Building positive client relations by checking in regularly and following up on active processes
  
• Maintaining client records and documenting processes
  
• Identifying potential client services concerns and facilitating proactive intervention steps
  
• Keeping track of new products on offer as well as emerging trends in client services