Help Desk Support

Description

This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the state of New York. TraCS is utilized by law enforcement agencies to electronically complete and submit enforcement and activity reports.

Duties

• Day to day tasks include but are not limited to the following:
• Assist end-user customers and resolve user s technical problems.
• Ghost PC s when necessary.
• Manage user accounts.
• Maintain inventory of equipment and software.
• Perform hardware repairs on PC s and laptops, printers and bar code scanners.
• Assist in the setup and installation of TraCS software.
• Setup and troubleshoot and administer Oracle, MS SQL and Access databases.
• Support and troubleshoot application issues.
• Coordinate and Conduct classroom style trainings to local police agencies.
• Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
• Conduct testing of application.
• Develop test plans for testing application.
• Set up and take down conference room technologies for vendors, presentations, training, classes, etc.
• Create and Coordinate Install Schedules.
• Install and Troubleshoot SPIDER Application.
• Install and Configure IIS/FTP for multiple operating systems.
• Setup, Test and Troubleshoot wireless solutions.
• Coordinate with Local Agency IT Staff for the implementation of TraCS.
• Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS

Mandatory Requirements

• Experience (6+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Requirements

• This is an 100% Onsite
• 60 months of experience working with end users to troubleshoot both hardware and software issues.
• 36 months of experience working in a second tier help desk environment.
• 36 months of experience in developing test plans and performing system level testing.
• 18 months of exeperience with installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.)
• 36 months of experience in conducting technical and end-user training in a classroom environment.
• 36 months of experience in developing technical documentation and training materials.
• 6 Months of experience in ghosting/imaging hardware.
• 12 months of experience supporting Traffic and criminal software in a law enforcement environment.
• Bachelor s Degree
• 12 months of experience in configuring and troubleshooting wireless devices.
• Resume