Automated Quality Assurance Testing with Cognitive Artificial Intelligence AI

CVS Health is looking for a strong individual contributor that will be responsible for Quality Assurance Testing our Cognitive Artificial Intelligence (AI) portfolio of products including voice and chat bots.

Duration of the engagement: 6+ months
Preferred location: On-Shore/United States; Remote; working hours Eastern Standard Time required

Rate Card Role: QA Tester / Analyst - Specialized II

Key Responsibilities:
Ability to create, execute and automate complex functional and regression test scenarios to avoid leaked defects.

Ensure test coverage and execution of test cases that excercise all critical inter-system integration points.

Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures to IT Leads

Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinment sessions

Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications

Conduct Manual and automated testing

Strong understanding of Defect Workflow, Agile methodology

Identify and document all defects and customer experience concerns

Manage the test artifacts and approval process

Required Qualifications :

3+ years in the software industry with Quality Assurance experience

3+ years of experience detailing test plans, test cases, tracking defects, reporting status to various levels in the organization

Experience testing Natural language speech recognition, conversational AI and cognitive solutions

Experience with automated test tools including Cyara Botium & Velocity and/or Hammer

Preferred Qualifications:

Familiar with Text to Speech, Speech to Text

Familiarity with leveraging Postman for API testing

Experiencing working in SAFe / Agile

Understanding of Rally for project and test management

Background with IVR, call routing

Knowledge and experience testing software applications within the Healthcare industry