Voice Engineer

Job Title: Voice Engineer

Job Location: Jersey City, NJ (Hybrid - Tue, Th, Fri onsite)

Job Duration: 12 Months Contract on W2

Job Description:

• VOIP Protocols: In-depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC
• Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.
• VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco Call Manager, Asterisk, or other VOIP solutions.
• Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks.
• Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities. Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly.
• Familiarity with tools like Wireshark, Splunk,
• Communication: Excellent communication skills are essential for interacting with end-users and providing clear instructions and support.
• Problem-Solving: Strong problem-solving skills to identify and resolve technical issues.
• Teamwork: Collaborative attitude to work with other IT professionals and support teams.
• Customer Service: A focus on providing excellent customer service is often crucial, as VOIP Support Engineers may deal with end-users experiencing voice quality issues.

Important Details:

• 5-6 years' experience with voice/VOIP systems
• Cisco phones
• troubleshooting and support
• SIP experience a must.
• Wireshark preferred to Splunk.