Account Manager

Tiger Eye a whollyowned subsidiary of the CTS Group delivers solutions for every step of the document and email journey supporting businesses to work smarter and boost productivity with technology solutions and services Renowned for the teams unparalleled technical knowledge and exceptional customer service Tiger Eye delivers expertise from the team that listens through software solutions custom development services technical support training and more

Together CTS and Tiger Eye will work towards becoming the digital transformation partner for law firms expanding our product portfolio to offer integrated application and platform support within a highquality service model aimed at delivering a new level of feeearner productivity

Learn more about our combined companys strategy here https//legaltechnologycom////interviewctsandtigereyetalkstrategyastheyfocusonbecomingaglobaldxpartnerforlawfirms/

We are currently looking for an Account Manager to join our Commercial team in the UK

Responsibilities

• Manage the pipeline account plans and whitespace mapping to drive sales in MRR and Professional Services
• Manage the pipeline forecasting and renewals process to ensure accurate revenue projections and target achievement
• Create and implement account plans for key clients
• Build relationships with key clients to ensure retention and growth
• Solicit feedback from clients on what new services they would like the company to deliver
• Work with other departments within the company to ensure a seamless customer experience
• Collaborate with sales teams to negotiate contracts renewals and servicelevel agreements
• Identify opportunities for upselling or crossselling additional services or features to existing clients
• Implement strategies to ensure client retention and minimise churn

Essential Criteria

• Significant experience working with Legal Application Software ideally iManage
• Solid understanding of the legal industry and priorities for our clients
• Consultative approach to account management able to identify and communicate the winwin in business negotiations
• Strong commercial acumen including knowledge of pricing strategies contracts and selling to clients
• Excellent communication negotiation and relationshipbuilding skills
• Strong analytical and problemsolving skills
• Ability to manage and prioritise multiple tasks and projects
• Understanding of procurement processes and procedures
• Experience of working with CRM systems
• Ability to work under pressure and tight deadlines

Job Details and Benefits

• Salary PA OTE DOE
• Office Hours MonFri ampm Hybrid working regular travel to London
• Holiday days annual leave plus bank holidays and your birthday off
• Company L&D programme with allocated study days per annum
• Company healthcare scheme including health cash plan
• Competitive company pension scheme
• Company Wellbeing Scheme Inc employee assistance