Lobby Attendant

Our client is looking for Lobby Attendants, working hours are 3:00 p.m. 11:00 p.m., 5 days on and 2 off. May require overtime during busy seasons. Pay rate starts at $13.50. Experience as a lobby attendant is preferred.

RESPONSIBILITIES: Under the supervision of the Director of Rooms Operations:

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  
• Ensure security of any assigned keys and radio.
  
• Review assignment sheet and update completed assignments. Check with the Supervisor and Housekeeping office for additional assignments throughout the shift.
  
• Review assigned area and complete general removal of any trash or debris.
  
• Stock cleaning carts with designated supplies and equipment.
  
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
  
• Clean designated areas with proper chemicals, tools and equipment.
  
• Ensure that nothing is stored in stairwells.
  
• Transport any food and beverage trays/items in public areas to service areas.
  
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
  
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
  
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
  
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
  
• Clean all lamps, light fixtures, and light switches; check for proper working condition.
  
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
  
• Remove dust, grease and smears from house/public phones and reposition properly.
  
• Remove dust on drapes weekly and realign to correct position daily.
  
• Inspect condition of planters and plants; remove debris, polish planters.
  
• Remove dust, dirt, marks and fingerprints from doors and door frames.
  
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
  
• Polish all brass surfaces.
  
• Empty trash containers, ashtrays and ash urns in public areas.
  
• Remove trash; debris and cobwebs from balconies/patios.
  
• Empty vacuum cleaner bags, replace and clean machines.
  
• Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
  
• Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
  
• Sweep front entrance, sweep and rinse off the pool deck daily.
  
• Remove soiled towels from pool area and return them to Laundry.
  
• Report any damages or maintenance problems to the Supervisor.
  
• Turn over any lost and found items to the Supervisor.
  
• Ensure security of hotel property.
  
• Other duties as assigned.
  

Job Requirements:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  
• Always Maintain positive guest relations.
  
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  
• Resolve guest complaints, ensuring guest satisfaction
  
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of daily hotel operations; must be able to communicate both in person and on the telephone with a wide variety of individuals; ability to maintain confidentiality; skill to work with guests who may become irate and upset; ability to problem solve; must have demonstrated experience with guest services/relations; must be willing to be part of the team; must be organized.

PHYSICAL REQUIREMENTS: Ability to speak clearly and distinctly; both in person and on the telephone; ability to lift up to 25 lbs.; ability to stoop and reach; ability to climb stairs; ability to stand for long periods of time.

CONDITIONS OF EMPLOYMENT: Work in a no-smoking area; must be able to work flexible hours/days and overtime as required; must be able to work week-ends and holidays; ability to maintain confidentiality.

SPECIAL CONDITIONS: Identification badge and uniform is required; must practice good personal hygiene to present a neat, clean, and healthy appearance at all times.