Customer Success Manager

psimpleshow the global market leader for explainer videos is looking for a Customer Success Manager (CSM) to join our team Our CSMs partner with EnterpriseFortune clients to maximize their experience with our video maker software and associated services ensuring that the client sees value and ultimately renews ppppOur awardwinning software clients include Google Facebook Netflix Dell Mercedes Benz J&J Netflix and hundreds more These clients will look to you for inspiration to better communicate through video with their colleagues and become an Explanation ExpertppbrppstrongemWondering how it worksemstrong Check out httpsvideomakersimpleshowcom for more detailsppphstrongAbout this rolestronghpSimply putour Customer Success Managers serve as the primary point of contact throughout the client relationshipppOur CSMs conduct client onboarding host regular status meetings respond to ad hoc support requests facilitate thecontract renewal process and provideemridiculousem customer serviceAll while positioning the value of video maker and highlighting ROIppsimpleshowsCSMs also serve as the client advocate internally communicating client expectations to the product team coordinating resources from our fullservice Creative team and appropriately escalating potential concerns to leadershipbrppbrppThis fully remote opportunity supports our US operations based in Miami FloridaAssigned accounts will be determined based on a candidates experience and location This role is open to applicants based anywhere in the continental United StatesppbrphstrongIn this role you can expect tostronghul lipBuild trusted relationships with customers and help them get the most out of the product This includes but is not limited to answering technical and contentbased questions by telephone videoconferencing or webinarspli lipTrain our clients to become explanation experts empowering them to simplify their message and get the most out the simpleshow video maker softwarepli lipRemain up to date on client usage data and healthpli ulul lipOwn the client and renewal opportunity data in Salesforceensure data accuracy and managethe renewal process in partnership with the assigned Sales ManagerplilipResponsibility for license retention metrics with a goal of securing % renewals of assigned client accountspli lipMaster the art of managing multiple projects at a time while respecting different deadlinespli lipProvide ridiculous customer service we care about our clients and their experience and our CSMs become trusted advisors in their communication needspli lipStay up to date with the latest features and interface enhancements that will benefit the clientpli lipProvide creative writing and visualization support for video project creationpli ulpbrphstrongWere looking for someone who hasstronghul lipExperience working in a clientfacing role namely as anaccount manager or experience incustomer success or another closely related positionpli lipExperience managing negotiating and closingaccount renewalspli lipA proven record of driving customer satisfaction and enhancing the client experiencepli lipWorking knowledge of software and SaaSproducts ability tolearnnew software platforms and functionalityquicklyplilipAbility to train others effectively and engagingly using virtual facilitation best practicesplilipExperience managing a variety of client needs and consulting clients across industriesplilipBachelors degree or equivalent professional experienceplilipExcellent time management skills ability to be diligent selfmotivated highly organized and the capability to work independently (yet collaboratively) and in a fully remote settingplilipAbility to operate in an ambiguous fastpaced work environment have an agile working style positive attitude and professional demeanor open to adopting evolving simpleshow practices and technologyplilipStrong computer skills proficiency in Google Workspace and an aptitude for learning new tech prior knowledge of SalesForce (or other CRM) is preferredpli ulhstrongstronghhstrongNice to havesstronghulliExperience working with a Customer Success Management platformsoftwareliliKnowledge of Learning & Development trends and experience working withL&D HR Communications orTraining departmentsbrliulhstrongbrstronghhstrongDoes this role sound like a matchstronghpstrongstrongApply Now by clicking Im interested submit your resume and complete the online form From there we will review your application and contact you if we see a potential fit!strongstrongphstrongbrstronghhstrongOur hiring processstronghp dirltrWe have structured our Interview process to provide multiple touchpoints with members of our team This allows you to showcase your skills while we get to know you as a person and a professional Along the way youll learn more about simpleshow our teams and the details of this opportunitypp dirltrAs we are a remotefirst company our recruitment process is also entirely remote utilizing video conferencing (Zoom or Google Meet)brpulli dirltrp dirltrInitial Interview with our Talent Acquisition Manager ( mins)plili dirltrp dirltrInterview with the hiring manager our Director of Customer Success( mins)plili dirltrp dirltrA Mock TrainingDemo & final interview with the Director and another memberof the CSM team( mins)pulli dirltrp dirltrAt this stage well set you up with an Enterprise license of simpleshow video maker to become acquainted with the software and prepare for the training (more details will be shared if candidates reach this stage)plili dirltrp dirltrThe gist of the roleplay will be to see firsthand your communication style ability to engage an audience in a virtual training setting andtechnical savvypliullili dirltrp dirltrIf all goes well we proceed to a reference check and offer stagepliulppp dirltrOur targeted Base Salary Range for this position is $ This role alsohas a commissionbonus structure tied to performance metrics This range is not a guarantee of compensation or salary Various factors determine compensation a starting salary could fall outside this range Actual salaries will vary depending on but not limited to experience specialized skills internal alignment and working location This range is for candidates located in the US including the New York City metro areapp dirltrAt simpleshow we strive to hire and nurture exceptional talent globally Base salary is just one component of simpleshows total rewards We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base Other rewards vary by global region and may include commission pay or bonuses paid time off k match wellbeing resources and more!pp dirltrAdditionally simpleshow reserves the right to conduct background and reference checks as part of our hiring process likely during the offer stage Generally this includes a professional reference check Specific roles may also require a more detailed criminal and background check if necessary due to the nature of the positionbrpp dirltrphstrongemRead on to learn about everything simpleshow USA offers its employeesemstronghpphstrongBenefitsstronghulli dirltrp dirltrCompetitive salary commission planplili dirltrp dirltr days of PTO ( additional day for each year worked) sick time as neededplili dirltrp dirltrk plan with % matching employer contribution (dollar for dollar immediate vesting)plili dirltrp dirltrComprehensive healthcare benefit options (medicaldentalvision and other supplemental insurance plans)plili dirltrp dirltrPaid maternitypaternityadoption leaveplili dirltrp dirltrPlus companypaid trips to sunny Miami FL for Sales meetings (usually biannually) and other incentives throughout the year!pliulp dirltrbrphstrongHow we support our teamstronghulli dirltrp dirltrstrongThorough Onboarding & Trainingstrong We will train you to become a skilled explainer of our products empowering you to sell them as effective solutions for business communicationplili dirltrp dirltrstrongSales Tech Stackstrong youll be equipped with sales prospecting tools to help you grow your client base and explore new sales opportunities including Salesforce SalesLoft LinkedIn Sales Navigator and ZoomInfo to name a fewplili dirltrp dirltrstrongMarketing Resourcesstrong Our sales team is supported by a USbased marketing and communications team that provides compelling marketing assets and materials to gain brand awareness and pique prospective client interestplili dirltrp dirltrstrongRidiculous Customer Servicestrong We take care of our clients After the sale we have experienced Customer Success and Project Management teams who ensure our clients % satisfaction We are successful because our clients keep returning to refer us to their colleagues family and friends Get us in the door and well help keep it open!plili dirltrp dirltrstrongModern Workplace Culture & Flexibility strongWe like to have fun when we are working get creative and are a talented team that appreciates worklife balancepliulhhhstrongMore About UsstronghpFounded in simpleshow is the marketleading SaaS platform for explainer videosppNo matter what you need to explain simpleshow uses proven strategies (and some AI power) to help you simplify your message so everyone can understand With just the click of a button artificialppintelligence magically turns your text into an animated videoppThe platform brings together digital video solutions and services that enable users to create professional branded videos in simpleshow video maker work on custom projects with our creative team and even develop interactive experiences Available in over languages the platform helps users create simple and effective communicationppWith offices in Berlin Luxembourg London Miami Singapore Hong Kong and Tokyo simpleshow is trusted by Fortune companies all over the worldppbrLearn more about the a hrefhttpsjobssimpleshowcompeoplesimpleshow teama and how it all started!brphstrongbrstronghhstrongWstrongstronghy youll love simpleshowstronghp dirltrAt simpleshow we like having fun getting creative and rewarding entrepreneurial thinkers We are a talented team that appreciates worklife balance and believes in camaraderie and growing together A happy team is a productive team and we want all our employees to enjoy what they do and have fun doing it!pp dirltrWe will train you to become an Explanation Expert and a skilled explainer of our products Youll be empowered to use them and explain our solutions confidently We take care of our clients Our Customer Success and Project Management teams ensure our clients % satisfaction We are successful because our clients keep returning and referring us to their colleagues family and friends!pp dirltrsimpleshow USA Corp is an equalopportunity employer Were committed to building an inclusive team that welcomes a diversity of perspectives people and backgrounds regardless of race color national origin gender sexual orientation age religion disability citizenship veteran status or any other protected statusp