Mill Farm Sports Village - Front of House Manager

pDue to our GROWING Mill Farm Team were looking for an additional strongFront of House Manager strongto join us We offer great career opportunities training and remunerationppstrongemThis is a fantastic opportunity to join a very dynamic and evergrowing companyemstrongbrbrYou will be responsible for the overall day today operation of the reception front of house and overallhotel guest experience while ensuring the hotel daily events bookings are fully undertaken and operatedppstrongAbout YoustrongpulliProven track record of overseeing a busy reception as a reception supervisor or hotel duty management experience is required within a or Star hotelliliPrevious experience of IT applications including Opera Office Guest PlusliliBe able to demonstrate previous experience of leading coaching and developing a teamliliIt is essential you have excellent attention to detail and customer service skillsliliImpeccable command of the English language both written and spokenliliManage the Reception Telephone Room ReservationsliliDeliver the professional greeting of clients and visitors to the highest standardsliliEnsure the team leaders and supervisors coordinate their staff to ensure the delivery of exceptional front of house servicesliliImplement dynamic operational working procedures to support the delivery of service excellenceliliDevelop strong communication and line reporting procedures to guide service implementation making improvements or changes where requiredliliImplement safe working practices to ensure safety of building occupiers and visitorsliliStrong detail analysis of service delivery and identify continuous improvementsliliIntroduce systems for analysis of service delivery ie mystery shoppers etcliliMonitor the teams performance promoting achievements and identifying weaker areas for improvementliliWorking hours are hours per week days from and weekend work is essential however flexibility will be expected with regard to hours of work to suit the needs of the business teamliulpstrongMill Farm has some great staff benefitsstrong pulliPrivate HealthcareliliProfit Share after years (T & Cs Apply)liliCompany PensionliliDiscounts on food and products including discounts on tickets at AFC FyldeliliGreat chances of career progressionliliEmployee of the month yearliliChampagne momentsliliOnsite car parking facilitiesliulpApply now!p