Sports and Education Centre Duty Manager- Sports Centre

pstrongstrongstrongWe are seeking a Sports and Education Centre Duty Manager strongppstrongAbout the rolestrongbrppstrongMain DutiesstrongppstrongSalesstrongpulliTo maximise all weather sports revenue through the development of our allweather football and hockey propositionsliliWork with the Centre Manager to develop the business through identifying and implementing additional bookings and services building and maintaining contacts and partner relationships and by promoting the facility through marketing activityliliTo follow the sales Standard Operating Procedure carry out centre tours and convert sales prospects to bookingsliliTo actively sell and drive new business for G pitch bookings parties room hire and eventsliliResponsible for all sales and coordination of bookings to maximise revenueliliCreation and management of leagues festivals and tournamentsliulpstrongPeoplestrongpulliLead an efficient and highperforming centre assistant team ensuring that the rota is fully staffed each week and shifts are clearly communicated to the teamliliDeputising for the Centre Manager in their absence as requiredliliUnderstanding and supporting the vision mission and aims of Fylde Sports and Education CentreliliUndertaking other duties as may be reasonably requested by the Centre ManagerliliUnderstanding and supporting the vision mission and aims of Fylde sports and Education CentreliliEnsure excellent customer service via an efficient reception and switchboard service dealing with general enquiries and sales bookings in a timely manner collecting and processing customer feedbackliliProvide effective leadership to staff within the centre enabling people to perform to their full potentialliliSupport induction training development and performance of the teamliulpstrongPerformancestrongpulliTo help promote and oversee all events held at Fylde Sports and Education CentreliliManage performance of KPIsliliEnsure sales targets and customer needs are metliulpstrongFinancialstrongpulliContributing to effective daytoday financial management through monitoring and controlling spendingliliIdentify opportunities for all revenue streamsliliDrive and achieve agreed financial targets and KPIs including customer service and revenue targetsliliPayment handling of centre sales including cash & card transactions and daily reconciliationliulpstrongOperationsstrongpulliResponsible for the opening closing and security of the centreliliOversee the completion of daily tasks as required including opening and closing checksliliDaily brand standard checks and carrying out checks on all centre facilities to ensure they are safe clean and fit for use by hiring groupsliliTo cover reception and office duties as requiredliliOversee the health and safety of the centre whilst on shift including reporting any maintenance issues to the Centre ManagerliliAnticipate problems and prevent accidents intervene to prevent behaviour which is unsafeliliDeal with enquiries complaints and emergenciesliliSign off on the reporting of accidents incidents and nearmissesliliOperate in accordance with the centres Standard Operating Procedures and Emergency Action Plans in order to provide a safe environment for students staff and local communityliliManage all staff rotas and compliance to meet the needs of the businessliliBe fully conversant with the Companys computer booking and timing systems and ensure all people entering the building have registered their details to become a memberliliTo support Food & Beverage activities within the centre ensuring the highest standards are met while maintaining cost controlliliTo ensure the cleanliness of the Centre is of star standardliliEnsure that the pitches are ready for all bookings eg hockey goalsfootball goalscorner flagsetcliliEnsure that pitches are locked and secure when bookings have finishedliulpstrongCustomersstrongpulliConsult proactively with service users partners stakeholders and employees with the aim of maximising participation and customer satisfactionliliEvaluate both internal and external feedback and take appropriate action with a view to continuously improve serviceliliEnsure that customer focus is promoted as a core value by all staffliliDevelop maintain and promote partnership working with the aim of improving customer retention and represent the centre at meetings with relevant external stakeholdersliliDeal with complaints and general queries escalated from centre staffliliMonitor customer and club partner feedback with the aim of improving services where possibleliulpstrongPartnershipsstrongpulliKeep a good positive relationship with all centre partners (Fylde Hockey Academy Education Foundation)liliWork with partners to increase exposure of the centre via internal and external events in the local communityliliEnsure partner groups are invoiced as per their terms and money received for all bookings usedliulpstrongIdeal CandidatestrongpulliWe are looking for someone with enthusiasm energy and drive to succeedliliYou will be able to demonstrate a strong commitment towards ensuring excellence in customer service standards and enhancing the customer experienceliliThis is a customer facing role and as such you must be ready to communicate with a diverse range of clients including members of the public children parents and teachersliliYou will have experience of sales and able to take an active role driving the overall Commercial business for Fylde Sport and Education CentreliliYou will be passionate and responsible for growing the awareness in the local community for both corporate and leisureliliCan demonstrate exceptional time management and deadline complianceliliConfident in your leadership skills and have experience managing a varied team in a fastpaced environmentliulpstrongMill Farm has some great staff benefitsstrong pulliPrivate HealthcareliliProfit Share after years (T & Cs Apply)liliCompany PensionliliDiscounts on food and products including discounts on tickets at AFC FyldeliliGreat chances of career progressionliliEmployee of the month yearliliChampagne momentsliliOnsite car parking facilitiesliulpApply online now for immediate consideration!brphrpbrp