Sports and Education Centre Duty Manager- Sports Centre

We are seeking a Sports and Education Centre Duty Manager

About the role

Main Duties:

Sales

• To maximise all weather sports revenue through the development of our all-weather football and hockey propositions.
• Work with the Centre Manager to develop the business through identifying and implementing additional bookings and services, building, and maintaining contacts and partner relationships, and by promoting the facility through marketing activity.
• To follow the sales Standard Operating Procedure, carry out centre tours and convert sales prospects to bookings.
• To actively sell and drive new business for 3G pitch bookings, parties, room hire and events.
• Responsible for all sales and coordination of bookings to maximise revenue.
• Creation and management of leagues, festivals, and tournaments.

People

• Lead an efficient and high-performing centre assistant team ensuring that the rota is fully staffed each week and shifts are clearly communicated to the team.
• Deputising for the Centre Manager in their absence as required.
• Understanding and supporting the vision, mission and aims of Fylde Sports and Education Centre.
• Undertaking other duties as may be reasonably requested by the Centre Manager.
• Understanding and supporting the vision, mission and aims of Fylde sports and Education Centre.
• Ensure excellent customer service via an efficient reception and switchboard service, dealing with general enquiries and sales bookings in a timely manner, collecting and processing customer feedback.
• Provide effective leadership to staff within the centre enabling people to perform to their full potential.
• Support induction, training, development, and performance of the team.

Performance

• To help promote and oversee all events held at Fylde Sports and Education Centre.
• Manage performance of KPIs.
• Ensure sales targets and customer needs are met.

Financial

• Contributing to effective day-to-day financial management through monitoring and controlling spending.
• Identify opportunities for all revenue streams.
• Drive and achieve agreed financial targets and KPIs, including customer service, and revenue targets.
• Payment handling of centre sales including cash & card transactions, and daily reconciliation.

Operations

• Responsible for the opening, closing and security of the centre.
• Oversee the completion of daily tasks as required, including opening and closing checks.
• Daily brand standard checks and carrying out checks on all centre facilities to ensure they are safe, clean and fit for use by hiring groups.
• To cover reception and office duties as required.
• Oversee the health and safety of the centre whilst on shift including reporting any maintenance issues to the Centre Manager.
• Anticipate problems and prevent accidents, intervene to prevent behaviour which is unsafe.
• Deal with enquiries, complaints and emergencies.
• Sign off on the reporting of accidents, incidents and near-misses.
• Operate in accordance with the centre s Standard Operating Procedures and Emergency Action Plans, in order to provide a safe environment for students, staff and local community.
• Manage all staff rotas and compliance to meet the needs of the business.
• Be fully conversant with the Company s computer booking and timing systems and ensure all people entering the building have registered their details to become a member.
• To support Food & Beverage activities within the centre ensuring the highest standards are met while maintaining cost control.
• To ensure the cleanliness of the Centre is of 5-star standard.
• Ensure that the pitches are ready for all bookings e.g., hockey goals/football goals/corner flags/etc.
• Ensure that pitches are locked and secure when bookings have finished.

Customers

• Consult proactively with service users, partners, stakeholders, and employees with the aim of maximising participation and customer satisfaction.
• Evaluate both internal and external feedback and take appropriate action with a view to continuously improve service.
• Ensure that customer focus is promoted as a core value by all staff.
• Develop, maintain, and promote partnership working with the aim of improving customer retention and represent the centre at meetings with relevant external stakeholders.
• Deal with complaints and general queries escalated from centre staff.
• Monitor customer and club partner feedback with the aim of improving services where possible.

Partnerships

• Keep a good positive relationship with all centre partners (Fylde Hockey, Academy, Education Foundation).
• Work with partners to increase exposure of the centre via internal and external events in the local community.
• Ensure partner groups are invoiced as per their terms and money received for all bookings used.

Ideal Candidate

• We are looking for someone with enthusiasm, energy, and drive to succeed.
• You will be able to demonstrate a strong commitment towards ensuring excellence in customer service, standards and enhancing the customer experience.
• This is a customer facing role, and as such you must be ready to communicate with a diverse range of clients, including members of the public, children, parents, and teachers.
• You will have experience of sales and able to take an active role driving the overall Commercial business for Fylde Sport and Education Centre
• You will be passionate and responsible for growing the awareness in the local community for both corporate and leisure.
• Can demonstrate exceptional time management and deadline compliance.
• Confident in your leadership skills, and have experience managing a varied team in a fast-paced environment.

Apply online now for immediate consideration!