Customer Service Advisor

Customer Service Advisor

Location: Whitefield, Manchester

Salary: £27,000 per annum (rising to £29,000 after 6 months probation)

Working Hours: 37.5 hours per week, Monday - Friday (no late nights or weekends)

Our client, a leading Fintech company based in Whitefield, Manchester, is seeking a dynamic and customer-focused individual to join their team as a Customer Service Advisor. This role is dedicated to enhancing the overall customer experience and maintaining strong relationships with White Label Partners.

Responsibilities:

• Coordinate the onboarding process for new Partners.
• Forecast and track key account metrics, including quarterly sales results and annual forecasts.
• Communicate business updates effectively to partners.
• Present partner feedback to management and other internal departments.
• Work closely with Partners to resolve any issues or concerns.
• Act as a liaison between Partners and internal departments to optimize their business with our client.
• Ensure the delivery of professional and exceptional service to Partners at all times.

Skills and Qualifications:

• Strong problem-solving skills, high attention to detail, and organisational abilities.
• Excellent listening, negotiation, and presentation skills.
• Positive and effective communicator at all levels.
• Proficient in telephone and written communication.
• Proven ability to prioritise tasks and manage multiple responsibilities.
• Capacity to manage expectations and deliver results efficiently.

Joining our client's team means being part of a dynamic and innovative Fintech company committed to providing outstanding service to its partners. If you are passionate about customer service and thrive in a collaborative environment, we invite you to apply for the position of Customer Service Advisor in Whitefield, Manchester.