Office CoordinatorExecutive Briefing Center Coordinator

Job Description The Executive Briefing Center Coordinator is responsible for scheduling all physical and human resources for operating the EBC Providing logistical support for customer briefings Providing administrative support for the EBC Team working with Client internal external groups and outside vendors to ensure quality products and professional service for Clients customers visiting the Customer Briefing Center Providing customer service for the customers of the EBC and special projects

Responsibilities Parttime role for Hours/Week

• Evaluate all incoming requests
• Request clarification or additional information when necessary
• Qualify the requests based on your assessment of our ability to satisfy the customer
• Schedule all conference rooms for briefings or maintenance
• Handle all issues escalating when necessary
• Communicate the EBCs process to the field sales product divisions and corporate groups
• Update the briefing journals nightly to reflect where you are in the scheduling process allowing anyone to seamlessly take over the scheduling responsibilities if necessary

Logistics Support for Customer Briefings

• Contact the briefing requestor for logistical requirements (catering gifts transportation maps & directions special cultural or dietary requirements)
• Manage all components of customer meetings and briefings (administrative/logistics and participate in the briefing production and execution
• Partner with vendors to schedule catering and marketing gifts
• Provide logistical/concierge support for customer and account teams if needed (Transportation and extra activity reservations)
• Track and report attendee information Proa vide list of attendees to reception if required red print name badges/name tents Set up briefing room before visit
• Copy agendas & surveys before a briefing processing the surveys afterwards
• Greet and escort customers
• Provide administrative support to the o visiting account team and customers on the day of their EBC visit

• Schedule prebriefing calls and internal speakerprep calls with the account team to identify objectives as well as go over necessary needs
• Identify speakers based an on understanding of customer needs
• Provide strategic consultation throughout the collaboration with the sales team to develop p briefing agenda to execute customers objectives and sales goals
• Collaborate with sales marketing product and engineering teams

Customer Service

• Provide excellent customer service to both internal and external EBC Customers
• Respond to all EBC requests within hours
• Treat all requesters with fairness and respect
• Help Account Team and other EBC customers with lastminute administrative support (maps directions conference room A/V support telephone assistance etc)Willing to work outside of normal business hours if necessary
• Ability to execute and proactively