Senior Web Platform Analyst

- Assess the impact of new web platform features after implementation to understand whether the expected objectives are met by collecting, reviewing and collating internal and external feedback and analytics. - Investigate web platform performance irregularities to identify problems by reviewing user feedback and system logs. Participate in solution definition and review with engineers and architects to ensure platform requirements are properly translated to development. Rectify and conduct testing to ensure functionality and issue is addressed. - Prepare and maintain web platform feature documentation as well as interface documentation for the Management. - Establish guidelines for qualitative and quantitative platform usage by capability and enforce these by implementing monitoring and conducting audits. - Develop best practices of component usage for content operations teams to ensure consistency and optimized authoring. - Prepare platform updates when new versions are released from vendors by reviewing changelogs and current capability utilization to identify opportunities and gaps. - Maintain platform user license and quota allocations to avoid exceeding contracted values, provide alerts and justification for amendments in licensing/quotas. - Perform other department duties related to his/her position as directed by the Head of the Department Qualifications About You We are looking for a passionate and experienced professional to join the Digital Team at Qatar Airways - Bachelor’s Degree or Equivalent - Minimum 4 years relevant experience - Experience in working with content management and web hosting applications - Experience with operating responsive websites - Experience with latest web and content technologies, social media, marketing tags & tracking - Proven track record of working on complex website deployment or redesign projects, with multiple platform integrations - Previous experience in managing websites preferably in the travel industry