DISPATCH SUPPORT AGE....
DISPATCH SUPPORT AGENT
Posted on :
10-11-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2318901
Job Details
- Hybrid Position (3 Days Off-site /2 Days On-site in the Union, NJ office)
- Monday - Friday, 8:00AM-4:30PM
- 3 Month Contract with possible extension
- On the job training will be provided
- Manage incoming emergency calls
- Weekly Pay
- Public Utility Company
- Equipment will be provided
Job Summary
The primary function of the Dispatch Support Agent is to handle inbound emergency calls in shift.
Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties. Performs specific assigned functions to include assisting interoffice communications with the Customer Care Center, divisional operations, etc.; utilizes computerized systems to enter, maintain or retrieve information; prepares reports of a recurring nature using both manual and automated records
Responsibilities
- Answer gas leak line and create gas leak orders
- Facilitate emergency appointments
- Contact customers to provide appointment updates and/or reschedule missed appointments.
- Assist dispatch with daily reporting logistics, AM/PM order reports.
- Assist dispatch supervisor with Board of Public Utility reports when necessary.
- Assist scheduling department with outbound calls, mark outs, and reporting when applicable.
- Provide business support for field operations--account review, order creation, etc.
- Performs other related departmental duties as required.
Requirements
- High School diploma or equivalent
- Experience handling safety-sensitive emergency calls
- Customer Service experience
- Good proficiency with computers
- Fast-learner
- Ability to multi-task
- Good oral and written communication skills
- Utilities experience is highly desired but not required
High School diploma or equivalent Experience handling safety-sensitive emergency calls Customer Service experience Good proficiency with computers Fast-learner Ability to multi-task Good oral and written communication skills Utilities experience is highly desired but not required
Employment Type
Full Time
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