Project Manager - Salesforce

pstrongPermanentstrongppstrongLondon (Hybrid)strongppCollinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities Loyalty Lifestyle Benefits and Insurance ppThe group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over m end consumers ppWe have more than years experience with global locations servicing over clients in countries employing people ppWe have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiencesppKey clients include Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC ppOur mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work ppNever short of ambition the success of our business is delivered through the diverse and talented team of over colleagues globallyppstrongThe RolestrongppThis role will operate within the Salesforce Practice which is a new addition to the Loyalty Agency The role will encompass managing clients partners and Collinson team on and offshoreppppTo deliver this we need a senior Project Manager who can not only ensure that all aspects of endtoend project management are done well but also someone who can work under the direction of our Delivery Director to bring leadership and define how we run projects in the future in a repeatable scalable mannerppppppstrongemKey responsibilitiesemstrongpul liManaging the daytoday operational aspects of a complex strategic project running multiple projects concurrently from the initiation through to completion and handover to production clientli liClarifying roles & responsibility for the project team and key stakeholdersli liManaging key stakeholder & sponsor expectationsli liLead on the planning of projects with various teams in the business accumulating in the creation of Epics and User Stories that are maintained in a backlog li liAssembling and managing project resources including identifying resource requirementsli liLead all Scrum ceremonies Standups Backlog refinements planning and retrospectivesli liManage and monitor project progress through each Sprintli liEnsuring appropriate project documentation is produced and published on Confluence li liIdentifying and manage risks and issuesli liWork with offshore teams in different regionstime zones li liChampion Agile principles and methodologyliulpstrongemKnowledge skills and experienceemstrongbrppThe ideal candidate will have background in Marketing Automation projects around datadriven products within automation integration and implementation projects and would be an expert with agile project management and successful deliveryppstrongSkillsstrongpul liCertified Scrum Master qualification either with the Scrum Alliance or PMIli liPMP certified li liRisk & Issue managementli liPeople Managementli liExcellent written and spoken Englishli liCritical thinking and problemsolving skillsli liDelegationli liNegotiationli liConflict managementli liAble to communicate affectively across various levels of management li liDecision makingli liPlanning and Organisingli liInfluencing and leadingli liStrong financial literacy inclusive of estimation costing tracking and monitoring project budgets anticipating and resolving any financial commercial risks within programmes and projectsliulpstrongExperiencestrongpul liAt least years experience in a project management capacityli liExtensive experience in using Scrum li liGood working knowledge of Salesforce Marketing Cloud JIRA and Confluence li liExperience managing software development projectsli liExperience of leading multidisciplined distributed development teams including managing external vendors and agencies providing services for projectsli liUnderstanding of loyalty marketing CRM and marketing automationli liExperience defining operating and support models key processes and championing themli liExperience at motivating and supporting teams to achieve challenging timelines and goalsliulpemCollinson is an equal opportunity employer and welcomes differences in all their forms including colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing successembrppemWe are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work Our company values are Act smarter Do the right thing One team and Be insight led These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients emppemIn your application please feel free to note which pronouns you use (For example sheherhers hehimhis theythemtheirs etc)emppemIf you need any extra support throughout the interview process then please email us at a @collinsongroupcomaemppWe also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices Our Beacons will be your point of contact if you or someone you know needs supportp