Emergency Services Dispatcher

Areas of Responsibility

• Responsible for the sales of the UROLOGY, CRITICAL CARE, VERATHON, ENDOSCOPY (GI), SURGICAL, SURGIMED AND REPRODUCTIVE HEALTH (Gynae only) products, including maintaining and growing existing business and expanding of sales within the assigned territory.
  
• Scheduling and attending appointments with existing and potential customers (public and private accounts).
  
• Demonstration of products to Clinical personnel.
  
• Completion of weekly planner and activity report for submission to direct manager.
  
• Achieving Sales Targets.
  
• Responsible for networking with and development of relationships with new customers and managing existing customers.
  
• Counting and Management of consignment stock
  
• Requesting and following up on quotations.
  
• General Administration associated with the position.
  
• All activities to be recorded on ForceManager CRM.
  

Duties & Responsibilities:

Marketing:

• Assist the Sales and Product Manager with Special Interest Group meetings and various Conferences as needed.
  
• Assist with the sales budgeting per territory for the SBU.
  
• Effective implementation of tactical plan.
  
• Effective marketing activities including congresses and customer workshops and educational events.
  
• Daily calls to customers and new prospects.
  
• Effective promotion of all products offered my Marcus Medical.
  
• Sales knowledge tallow for effective selling of product features and benefits.
  
• Evaluation, analyses, and report on Competitors products, drive strategies and driving appropriate business responses.
  

Customer Relations:

• In your sales capacity establish a network with the stakeholders in the Hospitals: Physicians and Key Opinion Leaders.
  
• Build and maintain strong relations with all stakeholders, including customers, payors, government, and employees in representing our full line of products and services.
  
• Attending to appointments with Customers and prospects.
  
• Report to Sales Manager when needed with existing and potential customers.
  
• Gather customer requirements in corporation with Sales Manager to ensure customer satisfaction.
  
• Assist when needed with congresses and training workshops.
  
• Assist with identifying correct customers to attend product training to ensure return on investment.
  
• Manage relationships with all customers, prospects and key opinion leaders where needed.
  
• Maintain good relations and communication with internal customers i.e., Customer Support, Finance Department, Logistics and Management. and
  
• Customer profiling and mapping tools to grow product families according to customer need but in line with our business strategy and focus products.
  

Sales Reports and Administration:

• Achieve monthly and quarterly sales budgets for the SBU.
  
• Achieve annual sales budgets per SBU.
  
• Assist where needed with tender input and quote requests.
  
• Expense claims handed in on time as per the schedule received from Finance with correct cost allocations.
  
• Monthly reports to Sales Manager submitted before 5th of the month.
  
• Weekly call reports and weekly call planners to be completed on ForceManager and to be sent to the Sales Manager.
  
• Compliance to regulatory SOP s, SA Regulations and Code of Business Ethics.
  
• Maintain the Company s ethical position.
  
• Effectively communicate and manage the Company business conduct policies.
  

Training:

• Maintain a high level of motivation to ensure marketing function is well implemented.
  
• Preparation and conducting of presentations at Sales Consultants meeting and management meetings.
  
• Assist Managers with product queries and/or technical/clinical application information. and
  
• Manage your portfolio by living the company values.
  
• Identify and implement educational events for customers to achieve growth.
  
• Manage the implementation of workshop activities with sales team and customers.
  
• Train new customers on the range of products as set out by your Manager.
  

Training Events:

• Assist with Identifying workshops and educational events that will deliver a ROI and result in product growth.
  
• Participate in company business- and sales meetings and provide input to management. and
  
• Attend and assist when needed for planning of all congresses identified.
  

Reports:

• Adhere to credit policies and procedures of the group.
  
• Maintain all administrative responsibilities associated with this position. monthly report on marketing activities.
  
• Ensure all product and marketing activities comply with legal and ethical standards.
  
• Managing all company expenses within the marketing budget provided.
  
• Adhere to any legal or medical requirements and inform management of changed requirements.
  
• Submit monthly report to senior management and record all activities on ForceManager CRM.
  

Stock management:

• Assist with Stock rotation and slow-moving identification and returns.
  
• Assist Sales Manager with input from the field on stock ordering and give feedback on stock requirements from the field.
  
• Management of consignment stock allocated to customers on request from Sales Manager.
  
• Management of boot-stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products.
  
• Should a procedural kit procedure be implemented in the SBU the responsibility of managing this and evaluating the effectiveness of it remains your responsibility. and
  
• Give effective feedback to Management on Consignment stock.
  

Requirements

Skills & Experience:

• A relevant degree or diploma is an advantage. Any medical and marketing qualifications would be a definite advantage.
  
• Previous Sales Experience.
  
• Medical Experience is a preference and previous experience in a similar position such as Urology / Endoscopy or any experience in the Medical Industry would be an advantage.
  
• Clinical and product knowledge will be a definite advantage. and
  
• Knowledge of the target group and existing relationships with customer base will be a definite advantage.
  
• Advanced planning and organizational skills.
  
• Excellent written & verbal communication skills.
  
• Excellent interpersonal skills.
  
• Negotiation skills.
  
• Project management skills.
  
• Knowledge of marketing analysis, practices, strategies, planning.
  
• Strong analytical, organizational and decision-making skills.
  
• Strong understanding of business and financial drivers.
  
• Strong influencing skills to present new ideas promote collaboration and generate buy-in.
  
• Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
  
• Demonstrated follow-through, initiative, attention to detail and drive for continuous improvement.
  
• High level of energy and stress tolerance required.
  
• Ability to work well under pressure and maintain positive, enthusiastic attitude.
  
• High level of motivation and vision and results orientated.
  
• Ability to work effectively in a team environment and build strong working relationships.
  
• Ability to work in a fast-paced environment and meet deadlines.
  
• Time management to be efficient.
  
• Work Ethics.
  
• Ability to travel extensively in the country and when needed to travel abroad.
  
• Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities.
  
• Proficient in Microsoft Office especially Excel and PowerPoint and Outlook.
  
• Integrity, responsive, high commitment.
  
• Desire twin with a drive on results.
  
• Strong leadership a leader whose personal and professional behavior is aligned to the Group values.
  

Benefits

• Laptop
  
• Fuel card
  
• Reimbursive cell and data allowance of R1069 per month