Data Operations Specialist

pCollinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities Loyalty Lifestyle Benefits and Insurance ppThe group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over m end consumers ppWe have more than years experience with global locations servicing over clients in countries employing people ppWe have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences ppKey clients include Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC ppOur mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work ppNever short of ambition the success of our business is delivered through the diverse and talented team of over colleagues globally ppememppstrongExciting Opportunity Data strongOperationsstrongSpecialiststrongppAre you a data enthusiast seeking a dynamic role in a fastpaced environment We invite you to join our team in Dallas and become a vital part of our global clients loyalty program Our program spans the globe with teams in major cities such as Dallas London Sao Paulo Singapore Mumbai Beijing Shanghai and IndiappstrongYour RolestrongppAs an Operational Specialist youll be the linchpin in the daily operations of our loyalty program specializing in data support Your mission to empower both global and regionfocused clients in executing their loyalty incentives flawlessly Youll also be instrumental in translating client needs into configurations for our loyalty programs technical solution Troubleshooting will be your second nature and youll delve deep into our business processes and operational tools bridging the gap between marketing ideas and technical program capabilitiesppstrongKey ResponsibilitiesstrongpulliBe the goto internal contact for global teams excelling in communication and consultancyliliThrive in a challenging environment making tough prioritization decisions while managing diverse client expectationsliliLead a junior data resource in Sao Paulo and collaborate with extended SMS data resources in Mumbai India delegating and mentoring for optimal performanceliliServe as an expert in both our and client reporting tools delivering regular and ad hoc insightsliliExtract data insights to unveil the secrets behind customer behavior using advanced tools like Excel SQL Tableau and Google AnalyticsliulpstrongYour ImpactstrongpulliShape the global incentive guidelines for quarterly loyalty incentive configurationliliManage Collinsons data reporting solutions worldwide from documenting requirements to briefing analytics teamsliliConduct data analysis and management reports enhancing program membership and engagementliliSupport advanced ad hoc analysis projects with data teams in Brazil and IndialiliProvide insights into partner behavior for our global teamliliStay updated on operational tools to drive automation and efficiencyliliMentor your team on proactive data tool usage including macros and Alteryx for enhanced deliverablesliulpstrongMeasurement of SuccessstrongpulliTimely and withinbudget project deliveryliliHigh data delivery accuracyliliSatisfied internal stakeholdersliliValue addition through problemsolving and datadriven insightsliulpstrongRequirementsstrongpulliCollaborate with client relationship and management teams to understand and address business needsliliProficiency in analyzing large datasets and proposing action plansliliAbility to identify patterns and trends in dataliliStrong analytical mindset with a passion for datadriven decisionsliliExperience in data management analysis and reportingliliAptitude for data and basic SQL database skillsliliAbility to present data creatively and tell a compelling story through insightsliliBachelors degree in a numerate subjectliliBasic SQL programming skillsliliProficiency in Microsoft Excel Power BI PowerPoint Tableau or other data visualization toolsliliMinimum of years data management experienceliliProven teamwork and delegation skillsliliFlexibility for earlylate global conference calls to connect with teams in IndialiulpReady to embark on this datadriven adventure Join us in shaping the future of loyalty programsbrbrppemCollinson is an equal opportunity employer and welcomes differences in all their forms including colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing successemppppemWe are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work Our company values are Act smarter Do the right thing One team and Be insight led These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clientsemppemIn your application please feel free to note which pronouns you use (For example sheherhers hehimhis theythemtheirs etc)emppemIf you need any extra support throughout the interview process then please email us at ema also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices Our Beacons will be your point of contact if you or someone you know needs supportppppbrp