Remote Theme Park Expert Navigator

This is a remote position.

Position Overview:

The Theme Park Expert Navigator is a highly knowledgeable and passionate professional responsible for ensuring an exceptional guest experience within a theme park. This role combines expertise in the park's layout, attractions, shows, dining options, and crowd management to guide and assist visitors in optimizing their time and enjoyment.

Key Responsibilities:

• Park Expertise: Possess an in-depth knowledge of All-Things theme park, including its attractions, shows, dining, and entertainment options.
  

• Guest Assistance: Act as a guest's go-to resource for navigating the park efficiently, making recommendations, and answering questions.
  

• Customized Itineraries: Create personalized park itineraries based on guest preferences, helping them make the most of their visit.
  

• Attraction Guidance: Provide insights on wait times, FastPass options, and attraction suitability for various age groups and interests.
  

• Entertainment Insights: Keep guests informed about showtimes, character meet-and-greets, parades, and special events.
  

• Dining Recommendations: Suggest dining options based on cuisine preferences, dietary restrictions, and availability.
  

• Crowd Management: Offer tips and strategies to navigate crowds, avoid long lines, and find quieter areas of the park.
  

• Accessibility Assistance: Assist guests with accessibility needs, ensuring they have an enjoyable and comfortable visit.
  

• FastPass Coordination: Help guests make FastPass reservations and manage their schedule efficiently.
  

• Problem Solving: Resolve guest issues and concerns promptly, providing solutions to ensure a positive experience.
  

• Safety Awareness: Promote safety measures, guidelines, and park policies to guests, emphasizing the importance of adherence.
  

• Guest Feedback: Collect feedback from guests to continuously improve guest experience.
  

Note: The Theme Park Expert Navigator plays a crucial role in enhancing the guest experience by offering expert guidance and assistance. This job description can be customized to match the specific requirements and expectations of All-Things Theme Parks and of Clients.

Requirements

Qualifications:

• Must Be at least 18 YOA
  

• Must have legal authorization to work in the USA.
  

• Extensive knowledge of the specific theme park's layout, attractions, shows, and dining options.
  

• Exceptional communication and interpersonal skills.
  

• Strong problem-solving abilities and the capacity to remain calm under pressure.
  

• Excellent time management skills, with the ability to multitask and prioritize.
  

• A genuine passion for the theme park industry and a desire to share that enthusiasm with others.
  

• Familiarity with accessibility considerations and a commitment to inclusive guest experiences.
  

• Previous experience in a guest services or park operations role is advantageous.
  

• Proficiency in using park-related technology and mobile apps is a plus.
  

• Willingness to work irregular hours, including weekends and holidays, to accommodate park hours of operation.
  

Benefits

Benefits

• Travel discounts and perks for personal travel experiences.
  

• Collaborative and supportive team environment.
  

• Chance to be part of a growing company with potential for career advancement.
  

• Travel Agent Certification Provided
  

• In certifying with some of our top vendors, some offer free cruises for you to experience the unforgettable magic of the cruise line, Theme park passes, Fam trips and more.
  

• Work anywhere with a WIFI signal
  

• Flexible Schedule
  

• Personal Website Provided
  

• Opportunities for professional development and industry training.
  

• Travel discounts and perks for personal travel experiences.
  

• Collaborative and supportive team environment.
  

• Chance to be part of a growing company with potential for career advancement.
  

• Travel Agent Certification Provided
  

• In certifying with some of our top vendors, some offer free cruises for you to experience the unforgettable magic of the cruise line. As well as Theme park passes and so much more.
  

• Work anywhere with a WIFI signal
  

• Flexible Schedule
  

• Personal Website Provided