Spa Manager

Role Responsibility
Beauty spa management
Treatment choice and schedules
Staffing
Training
Ensuring the spa is run to a high standard
Profitability
Complying with all government regulations

Detailed Duty & Responsibilities

• Sets a positive example for guest relations

• Interacts with guests to obtain feedback on product quality and service levels

• Handles guest problems and complaints

• Empower associates to provide excellent customer service

• Solicits associate feedback utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns

• Ensures associates understand expectations and parameters

• Strives to improve service performance

• Brings issues to the attention of the department manager and Human Resources as necessary

• Managing the daytoday operations of the spa

• Ensures all associates have the proper supplies equipment and uniforms

• Observes service behaviors of associates and provides feedback to individuals

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

• Participates in associate progressive discipline procedures

• Participates in an ongoing associate recognition program

• Reviews comment cards and guest satisfaction results with associates

• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job

• Supervises ongoing training initiatives and conducts training when appropriate

• Establishes and maintains open collaborative relationships with associates and ensures associates do the same within the team

• Celebrates successes and publicly recognizes the contributions of team members

• Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department

• Manages supplies and equipment inventories within budget

• Maintains cleanliness of spa and related areas and equipment

You must have
Relevant recognized qualifications
Have run and managed a similar business in Dubai before
Minimum five years of experience
Be driven to succeed
Treat the business as you would your own
Fluent in English

Our client

A Spa that provides beauty and general wellbeing services for women in the comfort of their homes in a professional specialized safe and in a modern way

Two Spa managers Riyadh and Khobar 

Female Years 

Background Spa Massage Nails hairstyle 

Any nationality  With Transferable Iqama 

Remote Work

No