Student Support Officer

pemThis is a remoteworking from home positionemppstrongSalary strong per annum ( hours per week MondayFriday)strongbrstrongphstrongThe CompanystronghpThis is a fantastic opportunity to be part of an exponentially growing organisation who are looking for continuous improvement focussed ambitious and positive members of their team that want to grow and shape their career with the company RTT is a multiaward winning global training and development company that touches millions of people each year and inspires them to live their highest and best lifebrphstrongSummarystronghpTo succeed in the role you will need impeccable organisational skills and attentiontodetail with strong communication and interpersonal skills You will be proactive and have the ability to work independently and collaboratively phstrongKey ResponsibilitiesstronghulliPrimary focus to ensure students are supported through the various training programsliliManaging enrolment and onboarding of students including data logging tagging in LMS intake assessment student support through to graduation and certificationliliWork to an activation schedule to ensure students have the necessary resources they need to access the programmeliliFollow a process to ensure scheduled support sessions happen and that records are appropriately logged in line with GDPRliliAdministration of the end to end tutoring processliliBuild and maintain key relationships with tutors to ensure that workflow is maintainedliliDatabase Administration and general communication via email and social mediaFacebookliliResponding to Kustomer queries relating to onboarding courses and student supportliliMaintaining the Kustomer queues within the Student Operations Team following closely the SLAs in both answering and assigning emails to the appropriate team memberliliEnsure accurate and clear record keeping and administrative functions are delivered relevant to all student activityliliContinuous improvement of knowledge based articles and SOPliliTo be part of the Saturday rota when required liulhstrongRequirementsstronghulliStrong organizational skills and an eye for detailliliGood written and verbal communication skillsliliMust be able to multitask and work well under pressureliliA thorough and methodical approach to workstrongstrongliulpstrongstrongbrp