Client Account Manager

pThe primary function of the role is to ensure that we have the best relationship possible with the persons representing the Account for the Customer These relationships will be built on the highest level of customer service enabling us to achieve long term customer retention maximising additional and new works at the highest profitability achievable from both existing and new accountsbrphPrincipal ResponsibilitieshulliResponsible for providing Sales Manager with monthly input to company delivery forecast and budgetsliululliResponsible for providing Monthly Sales forecast for all key accountsliululliAchieving set Sales Targets monthlyquarterlyannuallyliululliTo facilitate the relationship between the client and Trinity ensuring that all maintenance works and repairs are carried out correctly to meet customers requirements This will involve regular communication with operational service Admin and working with the delivery team when requiredliululliMaintenance management and engineer resourcing in conjunction with the regional engineer manager and the regional service administration teamliululliTo ensure that new contracts are reviewed fully prior to mobilisation including a detailed servicing schedule is agreed with the client and Admin Team and recorded on the Trinitys service systemliululliDilapidation reports have been coordinated or carried out by yourself for all new contracts issuedliululliProvide account management in line with the Companys Quality PolicyliululliTo ensure compliance with Company and Client H & S policies and any applicable standards with site specific RAMS where applicableliululliProvide support for the bid team when tendering maintenance contracts and following successful securing of the contract monitoring and supporting the operational delivery This will involve regular review of contracts with Admin and Regional Sales ManagerliululliTo ensure all customer requests for additional and new works proposals are dealt with in a timely and effective manner The role requires that proposals are dealt with and correctly managed in respect of time scales profitability and quality of documentationliululliTo review the webbased asset tagging system where used on your allocated accounts to ensure this is in place and being utilized correctly by engineers and support staff You should also identify any issues with missing items additions etc to ensure we are meeting our contractual performances with the clientliululliTo attend customer contract meetings as & when required and to ensure that a regular general liaison meeting takes place as appropriate for the level of work insuring records of the meetings are obtained and stored on the companys systemliululliTo promote the Company and its core values and behaviours both internally & externallyliululliSecure non contracted disciplines (such as Security services for a fire systems customer)liululliTo have an awareness of all works contract activities for all Key account customers and assist in developing appropriate Sales Strategies for increased activity and profitabilityliululliTo manage contract renewals (and identify risks) to allocated accounts in conjunction with the Branch operation team liululliTo evaluate systems for potential required new replacementrepairsadditions and budget with clientsliululliTo assist with the resolution of credit queries relating to Key accounts and take responsibility for cash collection of accountsliululliTo ensure customer satisfaction at all times by the collation of regular client satisfaction surveysliululliIn general support the account management teamliulpstrongAccountable forstrongpulliEnsuring that Trinity fully meet the customers systems servicing requirements in full compliance with agreed KPIs and SLAsliululliProfitability of Key Client accounts in line with agreed targetsliululliCollection of cash from nominated Key accountsliululliRetention of ClientsliululliReview of all new allocated contracts liululliAchieving New Sales TargetsliulpstrongSkillsstrongbrpulliSound management communication organisational and interpersonal skillsliululliProven experience in engineering in a related industryliululliAbility to develop & maintain strong customer relationshipsliululliAbility to achieve both short and long term objectivesliululliAbility to prioritise workloads to meet agreed targetsliululliHigh level of commercial experience and awarenessliululliAbility to share Opportunities with other members of the Sales TeamliulpstrongTechnical knowledgestrongpulliWorking knowledge of Fire and Security productsliululliWorking knowledge of the standard regulations and marketliulpstrongUnderstanding of the following StandardsstrongpulliBSliliBSliliBSliliBSliliTo operate business processes within the framework of BN EN ISO LPS LPS ISO OHSASliulpstrongHealth and SafetyQualityEnvironmentalstrongpulliHas completed and fully complies with the necessary H & SQualityEnvironmental trainingliululliFully understands and complies with the Companys health and safety Environmental and Quality proceduresliululliComply with any additional Health & SafetyQualityEnvironmental requirements requested by the clientliul