Infrastructure Services Manager

Summary of the Job: The Infrastructure Services Manager is responsible for leading the IT Infrastructure Engineering Team, overseeing the analysis, planning, organizing, maintenance, and support of Southside Bank’s technical infrastructure including compute, storage, data communications, telecommunications, cloud platforms, and related hardware/software technologies. This person will determine current and future infrastructure needs, provide input to an infrastructure roadmap, and lead the activities necessary to implement the roadmap. Additionally, this individual will develop policies, standards, and procedures to ensure the availability, interoperability, recoverability, reliability, scalability, and security of the Bank’s technology infrastructure.

Essential Functions:

• Lead the IT Infrastructure Team through mentoring and ongoing development and training of team members and management.
• Mentor team members with the latest trends and best practices in infrastructure technologies. (Microsoft technologies, Azure, O365, IaaS, PaaS, VMware)
• Set goals and objectives for direct reports to align with overall department and business goals.
• Review, recommend, and implement new technologies to improve/optimize technology infrastructure operations and related support functions.
• Manage multiple high-priority initiatives in a fast-paced highly technical environment.
• Manage efficient and reliable infrastructure operations for all data centers, colocation facilities, and cloud-hosted environments.
• Ensure appropriate monitoring and reporting of Key Performance Indicators (KPIs) to Technology Department Management.
• Manage relationships with key technology partners and vendors, associated with the infrastructure, and ensure negotiated Service Level Agreements (SLAs) are being met.
• Ensure all relevant policies and standards are being adhered to through proper processes and procedures.
• Ensure appropriate documentation of processes, procedures, and infrastructure topology are maintained and remain current.
• Drive remediation activities for audit and examination findings related to the Bank’s technology infrastructure.
• Manage the execution of the bank’s patch and vulnerability management program.
• Collaborate with other technology managers and team members to maintain and revise technical standards and documentation as part of a unified strategy.
• Collaborate with the Information Security Team and IT Operations Teams to ensure infrastructure technologies are properly configured/hardened, monitored, and maintained/patched from a security perspective.
• Identify and secure appropriate resources (internal and external) to ensure the successful execution of the Bank’s Technology Strategic Plan.

Additional Functions:

• Supervise/manage/direct the selection, training, development, appraisal, and work assignments of personnel.
• Provide leadership to others through example and sharing of knowledge/skill.
• Participate in proactive team efforts to achieve departmental and company goals.
• Remain current with emerging technologies through technical publications, vendor activities, conferences/seminars, and formal education.
• Comply with all safety policies, practices, and procedures. Report all unsafe activities to the supervisor and/or Human Resources.
• Perform other duties as assigned.

Required Education/Experience:

• Bachelor’s degree in Computer Science or a similar field from a four-year College or University, or ten years’ related enterprise infrastructure management experience or equivalent combination of education and experience.
• Prior experience planning for and leading the execution of the technology infrastructure integration of an acquired business unit or company/organization.
• Prior experience planning and migrating on-premise architecture/infrastructure to the cloud.
• Prior experience managing technical teams.

Preferred Experience:

• Experience managing technology teams and infrastructure in the banking industry or other financial services industries.
• A technical infrastructure implementation and management background covering: internal data center hosting, colocation, virtualization (ESXi, Citrix), enterprise networking (LAN, WAN), servers and blades (Cisco) and storage (Nimble/Cohesity, SAN, NAS), PING Identity Services.
• Experience with Azure, AWS, GCP, and other cloud-based services.

Necessary Skills:

• In-depth experience with the selection, design, implementation, and support of enterprise technology systems and diagnostic tools in on-prem data centers and in the cloud (e.g., Azure, AWS).
• Detailed knowledge of Microsoft offerings, VMware, and Cisco compute platforms.
• Exceptional verbal and written communication skills including the ability to formally present complex technical concepts to external partners and various internal management levels.
• Strong leadership skills with a focus on building accountability, excellence, innovation, integrity, and teamwork.
• Ability to prioritize and manage a high volume of competing activities in a highly visible, fast-paced, and high-pressure environment.
• Deep knowledge and prior hands-on experience supporting key infrastructure components including computing, storage, data communications, virtualization technologies, cloud infrastructures, and network concepts.
• This position will require in-depth experience in the IT Infrastructure areas of data center hosting, virtualization, enterprise networking, servers, and storage in combination with planning, budgeting, coordination, reporting, and execution to ensure the successful delivery of multiple project outcomes simultaneously.
• Ability to lead and delegate responsibilities to team members.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• An analytical, detail-oriented, thought process with the ability to take a methodical approach to activities such as data analysis & stability trending.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write information and respond to questions from groups of managers, clients, customers, and the public.
• Deep knowledge of supporting infrastructure-related disaster recovery scenarios.
• Strong project management skills.

Work Schedule/Hours:

• Monday through Friday; 8:00 a.m. – 5:00 p.m.
• After hours as necessary for business needs.
• Work as needed on weekends and holidays.
• On call 24 x 7.

Travel:

• Minimal overnight travel (up to 10%) by land and/or air.
• Occasional travel between Tyler and Fort Worth.