TS Controller

Responsibilities: • Implementation and administration of unified collaboration platforms such as Microsoft Exchange, Microsoft Teams, SharePoint Online, OneDrive, Power Platform and Microsoft 365 stack in native and hybrid environment • 24x7 based L2/L3 Technical & functional support to unified collaboration technology and its related systems, including incident handling, request management, customer queries and problem management. • Maintain a highly secure system through proper system configuration and monitoring. • Ensuring the operational health of the On-Prem and Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability • Automation of various tasks for the better management and availability of the systems • Ensure to maintain data protection, Disaster Recovery procedures, and its up-to-date documentation. • Perform Capacity Management with continuous monitoring to plan Hardware and Software upgrades. • Life Cycle management of the system, including timely hardware and software upgrade and replacement. • Provide technical consultation and guidance to peers, other technical teams, and application development/ support team.