Duty Manager

Ensure payment from guest on departure is accurate and correctly completed in accordance to financial standards. Monitors and arrange restocking of all necessary items for operational internal / external needs Handles and resolves guest complains Supervise all operational areas ensuring that all guests and visitors are met guest satisfaction is maintained across the resort. Efficiently assist guest throughout their stay with any requirements. Monitor/Supervise operational needs of the front office operational as deemed required. Ensures that the guest services desk is manned operationally prepared and stock at all-time including Scheduling of Receptionists/Transport. Maintains the privacy of all guest by ensuring that no detail of the guest is disclosed to anybody. Ensures that the reports and the statistics are prepared and distributed as required. Conducts departmental briefings. Ensures that all front office colleagues report on duty on time and in accordance with the hotel grooming standards. Training new colleagues on shift procedures. Demonstrate a full understanding and knowledge of all in-house services, facilities, amenities and function. Update all information given by guest on the registration card on check-in into opera system making sure that all required information has been provided. Conduct training to front office colleagues to ensure LQA standards are achieved and product knowledge within colleagues are high. Attend the daily handover briefing at the beginning of each shift. Conduct check-in and check-out with accordance to hotel standards operating procedures. Check departures for the day and the following day, update departure times. Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times. Assist guest relational with escorting guest to their rooms on arrival explaining all features and facilities. Work towards maximising room revenues by upselling higher rate category and selling the highest possible rates for walk-in guests. Take advance payment guarantee on check-in for all guests according to the resorts credit policy. Carry out cashiering duties like foreign currency exchange, paid-outs etc. Close their individual cashier audit at the end of each shift ensuring that all details balance. Comply with the resort's health and safety and hygiene procedures and products. Any other details requested by the management whether in your own department or any other department in the resort.