CRM Business Analyst

Position: CRM Business Analyst.

Location: Washington, DC. (Onsite).

Duration: 6-12 months (Contract)

client: BNYM

Pay rate to candidate Rate: $57-$60/hr

Diversity candidate needed

Job Description:

SKILLS / EXPERIENCE REQUIRED

• Interface with the Operations department to understand client business needs and requirements in the client relationship management space, and to help develop and maintain the client relationship.
• Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed.
• Develop business cases, requirements, user stories, use cases, test plans, test strategies, test cases, and operational procedures and plans. Document business processes and workflows using Visio.
• Craft business cases to evaluate the feasibility of technology initiatives.
• Design and execute test cases for application development and implementation projects.
• Provide overall support to ensure the successful design, testing, and implementation of applications that support the business unit, Also, provide support in developing training materials and conducting training.
• Document and manage issues and actions for IT applications and projects.
• Propose recommendations based on industry best practice.

Educational Qualifications and Experience:

• Education: Bachelor's degree in Computer Science, Information Systems, or Business Administration, or a related field

Role-Specific Experience:

• 10+ years of relevant technical and business work experience
• Proven experience as a Business Analyst, specifically with CRM systems (Salesforce, Microsoft Dynamics, etc.).
• Strong understanding of CRM principles, concepts, and best practices.
• Excellent analytical and problem-solving skills to translate business needs into technical solutions.
• Proficiency in data analysis and reporting using CRM tools or other data analysis software.
• Effective communication and interpersonal skills to interact with diverse senior stakeholders.
• Project management experience with the ability to prioritize tasks and manage deadlines effectively.
• Familiarity with software development life cycle (SDLC) and agile methodologies.

Optional:

• CRM system certifications like Salesforce Administrator, Microsoft Dynamics 365, etc.
• Experience working on projects implemented in Agile methodology.
• Experience in defining and implementing technology solutions for a major international institution.
• Extensive experience with implementing a similar system.
• Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
• Experience in writing user stories in Azure TFS

Required Skills/Attributes:

• Strong process analysis skills and ability to suggest improvements for efficiency and effectiveness of solutions based on industry best practices.
• Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them.
• Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices
• Proven conceptual, analytical, and judgmental skills.
• Excellent verbal and written communication skills and ability to communicate well with all levels, technical as well as non-technical stakeholders.
• Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus.
• Leadership skills and ability to work well with diverse team members, often in multiple locations.
• Strong presentation and facilitation skills
• Excellent personal organization skills and ability to take things to closure without follow-ups.

Desired Skills/Abilities (not required but a plus):

• Knowledge of ITIL, service, and process management
• Certificates such as CCBA, CBAP, CSPO, ITIL Foundation, etc.
• Experience in data analysis and data migration, and basic SQL queries

• Experience in project management